Member Experience Concierge

Iconic Hotels & Resorts; Teddington; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

28 days' annual leave including public

Gym & pool access

Online benefits portal with discounts

Staff discounts across portfolio

Job summary

The Lensbury, part of Iconic Hotels & Resorts, welcomes guests as a first point of contact in its 155-bedroom hotel and leisure club on the banks of the River Thames in Teddington.

Join the reception team to deliver exceptional guest service, handle memberships, bookings, and payments, and promote current offers and activities across all facilities. A friendly, professional approach and interest in sport and leisure are desirable for success in this role.

Qualifications

• Previous reception or customer service experience.
• Excellent customer service and telephone manner.
• Accurate typing and attention to detail.
• Experience with computerised reservations systems.
• Interest in sport and leisure is desirable.

Responsibilities

• Demonstrate confidence, a pleasant personality and good communication skills while welcoming all club members and their guests
• Check membership cards and charge fees when required
• Adhere to all cash handling procedures, including till reconciliation and cashing up at the end of late shift
• Maintain high personal standards and ensure uniform is always clean and well presented
• Be knowledgeable on current offers, activities & events and promote them to all members and guest
• Book activities for members and take payment where appropriate
• Assist customers enquiring about membership at The Lensbury
• Liaise with other leisure departments regarding activity booking where required. Ensure all printed material is available to members
• Ensure the Reception areas are presented to the highest standard including all notice boards.
• Work flexibly between all Reception areas to ensure adequate staffing is achieved, covering breaks and absence as required
• Carry out additional membership sales responsibilities, assisting the Membership Team

Skills

Customer service

Reception experience

Cash handling

Telephone manner

Attention to detail

Typing

Tools

Computerised reservation systems

Job description

The Lensbury, part of Iconic Hotels & Resorts, welcomes guests as a first point of contact in its 155-bedroom hotel and leisure club on the banks of the River Thames in Teddington.

Join the reception team to deliver exceptional guest service, handle memberships, bookings, and payments, and promote current offers and activities across all facilities. A friendly, professional approach and interest in sport and leisure are desirable for success in this role.