Member Experience & Community Growth Lead

Love Recruitment; Walton-on-Thames; Hybrid; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Complimentary gym membership

Hybrid work arrangement

Opportunity to contribute to community

Chance to support growth of an indie-f

Collaborative team environment

Job summary

The Method Gym is a community-led fitness facility in Walton-on-Thames seeking a proactive Customer Service & Community Manager to support sales, member experience, social media and community engagement. This hybrid, part-time role requires strong communication, organisation, and a commercially minded approach, with around 20 hours weekly and regular in-person meetings.

You will build member relationships, plan content, coordinate events like HYROX, and ensure leads and memberships are tracked

Qualifications

• Excellent communication and organisational skills.
• Confident in making sales calls and following up prospective customers.
• Commercially minded with attention to detail.
• Comfortable using digital systems, spreadsheets, email and social media.
• Ability to manage multiple priorities and work independently.
• Interest in fitness, wellbeing and building a positive community.

Responsibilities

• Sales & Lead Management: Respond to enquiries, follow up, manage leads and convert trials to memberships.
• Customer Service: Handle queries, membership administration and communications to improve retention.
• Social Media & Content: Plan and schedule content across social media to showcase members and classes.
• Community & Events: Build engagement, coordinate participation in fitness events and community initiatives.
• Marketing Coordination: Liaise with external marketing company, coordinate campaigns and track leads.
• Planning & Reporting: Maintain records, track sales/engagement and report on KPIs.

Job description

The Method Gym is a community-led fitness facility in Walton-on-Thames seeking a proactive Customer Service & Community Manager to support sales, member experience, social media and community engagement. This hybrid, part-time role requires strong communication, organisation, and a commercially minded approach, with around 20 hours weekly and regular in-person meetings.

You will build member relationships, plan content, coordinate events like HYROX, and ensure leads and memberships are tracked