Member Engagement Strategy Lead

Chartered Insurance Institute Group; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Chartered Insurance Institute Group in London is seeking a Head of Member Engagement to lead the PFS member engagement function, shaping how engagement activities enhance professional relevance, increase participation and demonstrate the value of membership.

You will oversee a joined-up programme of events, webinars and professional content across digital, hybrid and face-to-face channels, ensuring members have access to relevant learning opportunities aligned to CPD priorities and the CII

Qualifications

• Strategic, collaborative leader delivering engaging member experiences.
• Uses insight and data to shape priorities and improve outcomes.
• Influences across teams and builds strong stakeholder relationships.
• Strong understanding of CPD and professional development pathways.

Responsibilities

• Oversee a joined-up programme of events, webinars and professional content.
• Align priorities across membership, learning, marketing, communications and events; secure high-quality contributions.
• Oversee planning, governance, budgets and performance measurement.
• Use evidence and innovation to enhance member engagement and inform future programme development.

Skills

Strategic leadership

Stakeholder engagement

Data-driven decision making

CPD & professional development

Budgeting & governance

Presentation & communication

Job description

Chartered Insurance Institute Group in London is seeking a Head of Member Engagement to lead the PFS member engagement function, shaping how engagement activities enhance professional relevance, increase participation and demonstrate the value of membership.

You will oversee a joined-up programme of events, webinars and professional content across digital, hybrid and face-to-face channels, ensuring members have access to relevant learning opportunities aligned to CPD priorities and the CII