Member Care & Cleanliness Specialist

Bannatyne; Colchester; On-site; GBP 13,000 - 14,000; Part time

Benefits offered by this job

Free gym membership

Complementary meals or breaks

28 days annual leave

Career & Personal Development training

Mental Health & EAP services

Staff awards and bonuses

Discounted spa treatments 30%

Discounted spa goods 20%

Discounted meals & beverages 50%

Discounted entertainment and shopping

Job summary

Bannatyne Colchester is seeking a Monday to Sunday Part-time Membercare Assistant to maintain cleanliness and hygiene across gym and poolside areas, ensuring a safe, welcoming environment for members. You will follow safety guidelines, sanitise equipment and support a high standard of service.

The role requires attention to detail, reliability and a friendly, customer-focused approach, with hours around 20 per week and a salary of £12.71 per hour.

Qualifications

• Strong attention to detail and thoroughness in cleaning tasks.
• Good time management and organisational skills.
• Ability to follow instructions and work independently.
• Strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Ability to establish rapport, build trust and demonstrate credibility.
• Physical capability to perform cleaning tasks that involve standing, walking, bending, lifting and using cleaning equipment.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Perform thorough cleaning of all areas, including changing rooms, showers, toilets and poolside facilities.
• Ensure that all gym equipment, floors and surfaces are cleaned and sanitised regularly.
• Empty trash bins, replace liners and ensure waste is disposed of properly.
• Follow all health and safety regulations to ensure a safe environment for members and staff.
• Use cleaning chemicals and equipment according to safety guidelines and procedures.
• Report any maintenance issues, hazards or potential safety concerns to the Maintenance Supervisor.
• Provide a friendly and approachable service to members, addressing any cleaning-related inquiries or requests promptly and courteously.
• Maintain a professional demeanour and uphold the club’s reputation for excellent customer service.
• Monitor cleaning supplies and equipment, ensuring adequate stock.
• Basic maintenance where skills permit such as changing bulbs etc.
• Work closely with other cleaning staff and club employees to ensure all areas are maintained to the highest standards.
• Participate in team meetings and training sessions as required.

Skills

Attention to detail

Time management

Independent work

Interpersonal skills

Customer service

Health and safety awareness

Flexibility

Cleaning proficiency

Job description

Bannatyne Colchester is seeking a Monday to Sunday Part-time Membercare Assistant to maintain cleanliness and hygiene across gym and poolside areas, ensuring a safe, welcoming environment for members. You will follow safety guidelines, sanitise equipment and support a high standard of service.

The role requires attention to detail, reliability and a friendly, customer-focused approach, with hours around 20 per week and a salary of £12.71 per hour.