Meetings, Groups and Events Executive

InterContinental Hotels Group; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A prestigious hotel brand in Manchester is seeking a Meetings, Groups and Events Executive. The ideal candidate will build strong client relationships, respond to enquiries, manage bookings, and collaborate with the team. Strong communication and problem-solving skills are essential. The role offers competitive pay and extensive benefits including growth opportunities, colleague perks, and a supportive work environment.

Benefits

Competitive salary

Paid overtime

Career progression opportunities

Colleague discounts on hotel stays

Wellbeing support programs

Qualifications

• Experience in a commercial team, ideally in a 4 or 5* property.
• High attention to detail required.
• Strong communication skills required for client interactions.

Responsibilities

• Build strong client relationships through regular contact.
• Respond to M&E enquiries and manage bookings.
• Liaise with clients for event details and deliver excellent service.

Skills

Client relationship management

Strong communication skills

Problem-solving skills

Job description

Hotel: The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ

The Manchester Deansgate Hotel is on the lookout for a dynamic Meetings, Groups and Events Executive. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

As a Meetings, Groups and Events Executive (Full-Time), you can expect to carry out the following duties…

• Working within the reactive team to build strong client relationships through regular contact by phone, email, and in-person (experience in a commercial team, ideally in a 4 or 5* property or destination venue is desired)
• Respond to M&E enquiries according to company standards and manage enquiries to maximise sales, occupancy, and revenue, including up-selling hotel facilities
• Manage bookings via in-house system, create written confirmations, and contracts (you will need high attention to detail, ensuring brand standards and revenue maximisation).
• Liaise with clients to gather accurate event and reservation details whilst delivering excellent service via face-to-face and telephone interactions (strong communication skills required).
• Accurately input all enquiries into Sales system
• Work collaboratively within both the commercial team and wider hotel
• Consider prevention, recovery, and investigation of any complaints (problem-solving and guest care skills is essential).
• Typically, this role will operate Monday to Friday office hours, however you will be required to work weekends and evenings as and when business requires.

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive….

• Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

Equal Employment Opportunity: At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Note: You must meet the legal requirements to work in the UK.