Meetings & Events Floor Manager

Fairmont; Knutsford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Exclusive discounts

Colleague restaurant

Training opportunities

Pension

Job summary

Fairmont Cheshire’s Banqueting team seeks a supervisory presence to lead shifts when managers are unavailable. You will allocate roles, maintain service standards, and act as department representative in meetings.

Your role includes ensuring procedures are followed, stock levels maintained, and guest needs anticipated. Ideal candidates will have supervisory experience in luxury or high-volume settings, with hospitality/F&B qualifications preferred.

Qualifications

• Experience in supervisory roles within luxury/high-volume settings.
• Hospitality/F&B qualification preferred; additional certificates considered an asset.
• Experience across restaurant and banquet service environments.
• At least 1 year in a similar supervisory capacity with proven results.
• Excellent reading, writing and spoken English required.

Responsibilities

• Act as visual presence in Banqueting during absence of Manager.
• Lead shift, allocate duties, and represent department in meetings.
• Ensure opening/closing procedures and documentation are completed.
• Maintain cleanliness to detailed standards and stock levels.
• Communicate professionally with colleagues and guests; upsell daily.
• Handle guest issues and inform Banqueting Manager of actions.

Skills

Supervisory experience

Hospitality management

F&B credentials

Banquet service

English proficiency

1 year experience

Education

Hospitality management (preferred)

Job description

Job Description

• To be a visual presence in the Banqueting department, in the absence of the Assistant Manager or Manager.
• To run the shift and allocate daily roles to team members in the absence of the Assistant Manager or Manager.
• Represent the department in any meeting, in the absence of the Manager.
• To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
• To maintain the cleanliness of all areas to the detailed standards
• To maintain operational stock levels and order as required
• Communicate correctly and professionally with all colleagues.
• Always remain guest focused and ensure the rest of the team do so.
• To be precise with taking and executing orders from guests.
• To handle any issue/complaints appropriately and inform the Banqueting Manager of the issue and any action taken.
• Take all opportunities to up-sell and create sales daily with all staff on duty.
• Be aware of the daily and upcoming business for the department and the resort as a whole.
• To be accountable for all monies and financial payments while on shift.
• To hold pre-shift meetings before every shift in the absence of the Assistant Manager or Manager, as per specification.
• To be familiar with the menus, wine list & bar menu.

Qualifications

• Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
• Qualification in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Experienced in all aspects of restaurant and banquet service.
• Minimum 1 year of relevant experience in a similar capacity with proven records in delivering results
• Excellent reading, writing and oral proficiency in English language

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people