Meetings & Events Coordinator: Drive Revenue & Experience

Citadines Holborn-Covent Garden London; Camden Town; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX subscription

Employee Assistance Programme

Refer a Friend bonus

Staff incentives

relocation accommodation

Job summary

Citadines Holborn-Covent Garden London is seeking a confident and experienced Meetings & Events Coordinator to join our team. The role focuses on maximising occupancy and revenue for meetings and events while delivering outstanding guest experiences and developing repeat business.

You will manage client inquiries, guide them through the sales process to contract, coordinate function sheets and AV, and liaise with operations to ensure flawless events.

Qualifications

• Previous experience within a customer-focused environment
• Good IT skills, including Microsoft Office applications: Word, Excel, Outlook. Protel/RMS experience is a plus
• Management and maintenance of records, filing systems and databases
• Negotiation and presentation experience
• Experience handling customer complaints/requests
• Excellent communication skills tailored to the client (written and verbal)
• Outstanding interpersonal and organizational skills
• Strong time management with the ability to work autonomously on multiple projects/tasks, establish priorities and meet deadlines
• Ability to work independently yet with a team-oriented mindset
• Ability to perform accurately under pressure, meet deadlines and make decisions
• Pro-active, able to anticipate and diagnose needs/problems and find solutions
• Good influencing and negotiation skills and ability to foster and maintain successful working relationships with internal and external customers
• Adaptable and flexible in approach to work and people
• Tactful, approachable, discreet and diplomatic
• Dynamic, energetic and enthusiastic

Responsibilities

• Achieving high occupancy and rate to reach budgeted revenue, ensuring guest/clients’ needs are met
• Responding to client enquiries professionally and guiding them through the sales process to contract
• Demonstrating exceptional knowledge about the hotel, facilities and services to maximise revenue via upselling
• Ensuring client requirements are reflected in the function sheet and systems
• Closing potential bookings in a timely manner and reconfirming booking terms
• Following up on client experience and seeking repeat business
• Communicating with all departments about changes/confirmations (Emails, BEOs, weekly meetings)
• Coordinating event setup with the team, including AV equipment
• Working with operations to ensure services are provided on the day
• Establishing and maintaining relationships with key customers and stakeholders
• Managing the client database and pursuing reacquisition of passive and new business

Tools

Protel/RMS

Microsoft Office (Word, Excel, Outlook)

Job description

Citadines Holborn-Covent Garden London is seeking a confident and experienced Meetings & Events Coordinator to join our team. The role focuses on maximising occupancy and revenue for meetings and events while delivering outstanding guest experiences and developing repeat business.

You will manage client inquiries, guide them through the sales process to contract, coordinate function sheets and AV, and liaise with operations to ensure flawless events.