Meetings and Events Team Leader

PPHE Hotel Group; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Meetings and Events Team Leader to enhance guest experiences at their vibrant venue. In this role, you will manage daily operations, ensuring exceptional service delivery while leading a dynamic team. You will enjoy generous benefits, including discounted hotel rates, wellness days, and free meals. This position offers a unique opportunity to contribute to a renowned establishment known for creating memorable moments for both leisure and business travelers. If you are passionate about hospitality and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Heavily discounted hotel rates

50% F&B discounts

Two wellness days per year

Two free meals per day

Access to early pay through Wagestream

Recommend a friend scheme

Vitality at work scheme

Ride to Work scheme

Discounted prices at various retailers

Free dry cleaning for work uniform

Qualifications

• Strong command of English and excellent customer service skills.
• Ability to work well in a team and adapt to changing situations.

Responsibilities

• Manage day-to-day service in Meetings and Events Operations.
• Ensure timely delivery of F&B services and oversee junior team members.
• Continuously suggest improvements for customer satisfaction.

Skills

English (verbal and written)

Customer service

Teamwork

Attention to detail

Flexibility and adaptability

Job description

Salary: £14.46 per hour + Excellent Benefits + Service Charge

M&E Team Leader Opening - Park Plaza Riverbank

We are committed to providing top-quality services to our employees. Our Meetings and Events Team Leader is a key part of ensuring a great guest experience. We are now seeking a dedicated and enthusiastic Meetings and Events Team Leader to join our team and contribute to creating an enjoyable dining experience for our staff.

As M&E Team Leader, your role will be to manage the day-to-day service in Meetings and Events Operations.

You will ensure that all F&B services are delivered in a timely manner according to Event Orders, and all areas are always attended to provide exceptional experiences for our guests. Furthermore, you will oversee junior team members delivering on client’s expectations.

As M&E Team Leader, you will receive:

• Salary: £14.46 per hour + generous service charge and great benefits
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

Operational responsibilities:

• Follow all controls and procedures to ensure the highest standards, efficiencies and professional operations are in place within the Meetings and Events Department
• Always ensure a warm friendly welcome to all clients, both internal and external
• Cross check service requirements with Floor Managers and other relevant departments such as Sales, Planning and Kitchen
• Support the logistics team and bar team with their respective operations as and when required
• Allocate duties to junior team members and agency assistants – duties to include F&B services, BOH preparations, meeting room setups, cloakroom operation etc
• First point of contact for the Clients at the tables during allocated evening events, adhering to any questions or queries, and liaising back with the clients to ensure everything is satisfactory
• Oversee own training schedules, keeping up with requirements and proposing areas for personal growth and development.
• Suggest improvements to the department, and continuously strive to improve and innovate aiming for best practices and the highest customer satisfaction
• Hands-on approach when on duty, ready to train and assist other team members on the job when required
• Undertake any reasonable requests from Operations and Floor Managers when required

Skills and Specifications:

• Good command of English, both verbal and written
• Excellent customer service attitude, positive and charismatic with an eye for the customer
• Natural team player, able to easily connect and work with others
• Excellent attention to detail, positive and warm personality
• Flexibility, adaptability, and energy are crucial in this role

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.