Meeting & events Operations Team Leader

InterContinental London - The O2 - Meeting & Events; Greater London; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free meals on duty.

Uniform offered and dry cleaned.

Wage stream.

Job summary

InterContinental London - The O2 - Meeting & Events is seeking a Team Leader to guide the M&E team and maintain high standards of service and discipline. You will report to the M&E Services Manager and support on duty operations in a fast-paced 5-star hotel environment.

Demonstrated excellence in communication, supervision, and organisation will help you motivate staff, manage guest expectations, and ensure timely delivery of events within our iconic Greenwich Peninsula venue.

Qualifications

• Providing high quality service and attention to detail comes naturally to you.
• Excellent communication skills.
• Strong supervisorial and organisational skills.
• Very good at multi-tasking and remaining calm under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Responsibilities

• Supports the team and manager on duty.
• To anticipate guest dissatisfaction and take appropriate action to avoid guest complaints.
• Develop a strategy the team will use to reach its goal.
• Provides encouragement to team members.
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.
• Communicates deadlines to team members.
• Generates and shares team performance, mission-related objectives, and deadlines.

Skills

Communication skills

Supervisory skills

Organisational skills

Multi-tasking

Calm under pressure

Team oriented

Professional appearance

Approachable and proactive

5-star hotel experience advantage

Job description

Salary -£ 13.40 p/h

But there's more...

• Free meals on duty.

• Uniform offered and dry cleaned.

• Wage stream.

About us...

Nestled on the Greenwich Peninsula, attached to the O2, InterContinental London - The O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.

A bit about what you will do...

Our Team Leader will provide direction, instructions and guidance to the Meeting & Events Team whilst ensuring they maintain a high standard of discipline, staff morale and report any grievances or complaints to the M&E Services Manager and in their absence the Assistant M&E Operations Manager.

• Supports the team and manager on duty
• To anticipate guest dissatisfaction and take appropriate action to avoid guest complaints.
• Develop a strategy the team will use to reach its goal
• Provides encouragement to team members
• Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
• Communicates deadlines to team members
• Generates and shares team performance, mission-related objectives, and deadlines

More about you...

• Providing high quality service and attention to detail come naturally to you.
• Excellent communication skills.
• Strong supervisorial and organisational skills.
• Very good at multi-tasking and remaining calm under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Grow with us...

We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: Competitive salary