Meeting & Events Manager

Pullman Hotels & Resorts; London; On-site; GBP 47,000; Full time

Job summary

Join a vibrant team as a Meeting & Events Manager at Pullman London St Pancras. You will lead a dedicated team and enhance client relationships, ensuring exceptional service delivery and maximizing revenue for various events up to 446 guests. This role is ideal for a creative, organized individual who thrives in a dynamic environment, with the chance to develop and grow within a renowned global brand.

Benefits

Employee benefit card offering discounted rates in Accor Hotels worldwide

Free meals on duty and access to hotel Gym

Two complimentary Bonus Breaks

Up to 33 days of annual leave per annum

10% Annual Bonus

Qualifications

• Proven record in event management required.
• Ability to work to deadlines and attention to detail.
• Creative and driven towards maximising sales.

Responsibilities

• Lead the Meetings & Events department to maximize revenue.
• Manage and direct all aspects of the meeting and events sales.
• Train and develop a high-performing team.

Skills

Organisation and time management skills

Strong leadership qualities

Strong communication skills

Administration and problem solving skills

Customer focused

Tools

OPERA Cloud

Delphi system

Job description

Company Description

"Why work for Pullman London St Pancras?

We welcome you as you are and you can find a job that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore our limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Manager who wants to join our FANTASTIC MEETING & EVENTS TEAM at Pullman London St Pancras!

You will be heading the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers

In this role, you will lead a team of one Senior M&E Executive, two M&E Executives and one M&E Co-ordinator in planning and executing meetings, events, and conferences for up to 446 guests, from start to finish.

You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.

This role requires proven record of accomplishment in event management.

We are part of a global brand of 155+ hotels worldwide and part of Accor, Europe’s Largest hotel company with 5000+ hotels.

Come and be a part of our vibrant sales team with 17 individual event spaces including the creative Shaw Theatre. The successful applicant will be highly organised, creative and driven.

Your role will include managing and directing all aspects of the Meeting & Events Sales department including leading, developing and motivating a high-performing team ensuring the department meets and exceeds the budget and maximises the conference and events revenue and profit, through active selling and commercial management techniques.

• Diary Management to ensure the Business on the Books is the most profitable for the hotel
• To establish yielding policies for optimizing meeting space with F&B, Sales & Revenue Management
• To co-ordinate meeting organiser and client show rounds to hotel
• Ensure all enquiries are dealt with promptly and in line with Accor standards
• Set daily/weekly targets for the team
• To proactively phone existing clients for repeat business
• To participate in the weekly/monthly revenue meetings, ensuring agreed outputs & activities take “total revenue” into consideration
• To monitor & share revenue trends to support revenue driving/maximizing actions This includes forecasts, channel delivery, pace, market segments, Turn Down, SpendPAR, Conference measures
• To develop SOP’s and monitor to ensure are in place
• Competitor board spotting
• To participate in client events in the hotel in conjunction with sales department
• To co-ordinate and implement any conference or promotional offers within the conference/meeting/events market in line with hotel strategy
• To recruit, induct and train employees in a systematic process and professional way to meet the needs of the business. Develop training plans for each team member
  
  

Qualifications

Key Skills and Behaviours required:

• Organisation and time management skills
• Strong leadership qualities
• Strong communication skills both written and verbal
• Administration and problem solving skills
• Ability to work to deadlines
• Customer focused
• Attention to detail
• Creative
• Driven towards maximising sales and meeting departmental budgets
• Use of OPERA Cloud and Delphi system is preferable
  
  

Additional Information

Benefits

• Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Free meals on duty and access to hotel Gym
• Up to 33 days of annual leave per annum
• 10% Annual Bonus
  
  

Salary: £46,360 per annum plus 10% annual bonus

The successful candidate must already have eligibility to work in the UK