Meetings and Events Manager

Edwardian Hotels London; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hotel is seeking a Meeting and Events Manager to oversee high-end event operations. The successful candidate will ensure exceptional guest experiences, manage logistics, and lead a motivated team. Candidates should have extensive experience in a luxury hotel environment, strong organizational skills, and a commitment to service excellence.

Benefits

Competitive salary

28 days Holiday including Bank Holidays

Complimentary meals and beverages daily

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Access to discount platform

Company pension scheme

Regular social events

Access to company doctor

Online learning platform

Opportunities for promotion

Qualifications

• In-depth knowledge of Meetings and Events Operations required.
• Proven organizational skills and excellent attention to detail essential.
• Good command of English, both verbal and written.

Responsibilities

• Ensure high standards in guest experience for events.
• Coordinate event setups and maintain standards.
• Manage guest complaints and create a motivated team.

Skills

Attention to detail

Logistics management

Leadership

Organizational skills

Customer service

Education

Experience in Meetings and Events Operations

Background in a multi-million-pound hotel revenue operation

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Meeting and Events Manager to support the Meetings and Events Operations team at The Londoner. Our Meetings and Events Operation team are delivering high end events and meetings in a luxury hotel environment.

Overview

• Under the guidance of the M & E Operations Manager you will ensure that you have a full understanding of the service excellence standards within Meeting and Events and will ensure that the guest experience delivered is of an exceptionally high standard.
• You will take full responsibility for the events that you are assigned to and will ensure that the team is co-ordinated to fulfill all aspects of the function as per the function sheet.
• You will co-ordinate the set up of rooms and other public areas in accordance with the standards ensuring that rooms are maintained to 'show round' standards at all times when not in use.
• You will ensure that all guests entering the event space are warmly welcomed and served as appropriate.
• You will ensure that the appropriate bar procedures are in place for every event and that payment is taken for every drink where required.
• You will handle all guest complaints and feedback positively seeking to resolve all issues where you can.
• You will create a cohesive and motivated Meeting and Events team for each event that you manage ensure that morale and team spirit is kept high.
  
  

About You

• In depth knowledge of Meetings and Events Operations within a multi-million-pound hotel revenue operation within a 5 Star environment.
• Excellent attention to detail, logistics, management, and leadership skills is essential for this role.
• Proven organizational skills, works well on their own.
• Confident and has the ability to establish rapport effectively.
• Good command of English both verbal and written.
  
  

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development
  
  

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.