Meeting & Events Executive

Pullman Hotels & Resorts; London; On-site; GBP 37,000; Full time

Job summary

A leading hotel in central London seeks a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive to join their vibrant team. This role offers the opportunity to plan and execute events in a dynamic environment, maximizing client satisfaction and revenue. The ideal candidate will have a proven background in event management, strong communication skills, and a commitment to customer service. With benefits including complimentary hotel breaks and employee discounts, this position promises growth within a prestigious hotel group.

Benefits

Two complimentary Bonus Breaks

Employee benefit card with discounted rates

Free meals on duty

Access to hotel Gym

Up to 33 days of annual leave

Qualifications

• Previous Meetings & Events experience in a hotel or venue.
• Ability to work to deadlines.
• Driven towards maximising sales.

Responsibilities

• Assist in planning and executing events for up to 446 guests.
• Maintain client relationships and ensure seamless event execution.
• Respond to inquiries and manage contracts and payments.

Skills

Organisation and time management skills

Strong communication skills

Problem solving skills

Customer focused

Attention to detail

Tools

OPERA Cloud

Delphi system

Job description

Company Description

"Why work for Pullman London St Pancras?

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are looking for a FUN, PASSIONATE & EXTROVERTED Meeting & Events Executive who wants to join our FANTASTIC TEAM at a VIBRANT central London Hotel! We have 312 bedrooms and 17 meeting rooms, including the Shaw Theatre

You will assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers

In this role, you will assist in planning and executing meetings, events and conferences for up to 446 guests, from start to finish

You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event

This role requires proven record of accomplishment in event management

Responsibilities

• Respond to enquiries from agents/clients within time limit and in a professional manner
• Practice efficient and effective yield management in line with guidelines
• Promote special offers where appropriate and maximize each and every sales opportunity
• Prepare contracts and ensure maximum conversion of all business taken in the diary
• Ensure all business is chased and departmental guidelines are followed
• To conduct show-rounds for existing bookings and for new clients
• Ensure client receives a detailed event order in advance of their event
• Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event
• Resolve any client disputes and complaints in a professional manner and within guidelines issued
• Ensure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48hours of departure. Any account queries are to be dealt with within 48 hours
• Maintain strong market awareness through competitor site inspections
• Achieving individual weekly targets
  
  

Salary: £36,037 per annum

Qualifications

Key Skills and Behaviours required:

• Organisation and time management skills
• Strong communication skills both written and verbal
• Administration and problem solving skills
• Ability to work to deadlines
• Customer focused
• Attention to detail
• Driven towards maximising sales and meeting departmental budgets
• Use of OPERA Cloud and Delphi system is essential
  
  

You must have previous Meetings & Events experience in a conference hotel or venue

Additional Information

Benefits

• Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Free meals on duty and access to hotel Gym
• Up to 33 days of annual leave per annum
  
  

The successful candidate must already have eligibility to work in the UK