Meeting & Events Assistant

The Best Western Plus Windmill Village Hotel, Golf Club & Spa; Coventry; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Competitive room rates

Career development and training

Job summary

Windmill Village Hotel, Golf Club & Spa in Coventry is seeking a Meeting & Events Assistant to deliver exceptional customer service within the Meeting & Events team. You will work to the hotel's brand standards, support sales opportunities and ensure smooth event delivery.

The role focuses on anticipating guests’ needs, setting up rooms, serving food and beverages, upselling where appropriate, and maintaining high standards across function rooms.

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work in a fast paced Meeting & Events environment.
• Willingness to learn and develop skills in hospitality.

Responsibilities

• Anticipate guests' needs and respond promptly with solutions.
• Serve food and drinks and handle guest queries in a timely, friendly manner.
• Understand responsibilities to ensure smooth operation per brand standards.

Skills

Guest service

Upselling

Teamwork

Communication

Job description

Windmill Village Hotel, Golf Club & Spa, CV5 9AL

Job Advert

To be a Meeting & Events Assistant, we want to see talentand passionso that you can deliver exceptional customer service, ensuring that both standards and specifications are met, creating a service delivery that will be an occasion for all guests.

Working within the Meeting & Events department, you will be part of a team delivering a high quality of service to our customers, maximising on all sales opportunities.

Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and up-sell at every opportunity.

Key Tasks will involve:

• Anticipate guest's needs, respond promptly, and create solutions to any issues that may arise.
• Serve food and drinks, ensuring that requests and queries are responded to in a timely and friendly manner.
• Understand your areas of responsibility, ensuring everything runs effectively in line with brand specification.
• Be fully conversant with the set-up of meeting and events rooms and do mise-en-place prior to, during and after service.
• Ensure that function rooms are prepared in line with customer's requirements.
• Implement the set-up of rooms and other public areas in accordance with hotel standards and ensures that all M&E rooms are maintained to show-round standards at all times.
• Attain a working knowledge of the event/function taking place, together with the menu and wine list.
• Collect food and beverages; serve to guests according to establishment procedures and standards.
• Ensure that all refreshments/lunch for function rooms are served on time as per the weekly function sheet.
• Communicate and work effectively within a team to ensure every guest leaves with the desire to return.
• Service meeting and event rooms to the required standards.

More importantly, you must enjoy what you do!have a great personality, be confident,and have a'can do attitude'.

In return we offer:

• Competitive room rates at our other hotels nationwide
• Ongoing career development - apprenticeships, internal training and more