Medical Telephonist/Call Handler

Wessex LMCs Ltd.; Poole; On-site; Full time

Job summary

A leading healthcare provider in Poole seeks a Medical Telephonist/Call Handler to join their team. The role involves providing medical administration support, handling patient queries, and ensuring smooth operations in a busy GP practice. Candidates should have strong communication skills and experience in a healthcare environment. The position offers a friendly work environment and competitive salary.

Benefits

NHS Pension Scheme with Life Insurance

Cycle to work scheme

Access to NHS benefits

Qualifications

• Proven experience in a GP/NHS environment is highly desirable.
• Strong IT skills in MS Word, Excel, and Outlook.

Responsibilities

• Providing high-quality data processing to patients on our triage system.
• Handling varied patient queries by phone and in person.
• Recording accurate information during calls.

Skills

Communication

IT Skills

Education

GCSEs in Maths and English

Tools

MS Word

Excel

Outlook

Job description

Medical Telephonist/Call Handler - Shore Medical Group

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth.

We aim to provide exceptional care to our 58,000 patients and are innovative in developing new teams and pathways to improve general practice delivery.

Our friendly and supportive team of over 200 staff includes more than 40 GPs, Pharmacists, Paramedics, Nurses, Mental Health specialists, and administrative personnel.

Job Type: Full-time/Part-time, 65.5 hours over 5 days (multiple slots available)

Pay: £12.21 per hour

Job Summary

We are seeking a Medical Telephonist/Call Handler to join our team at Lilliput Surgery, Poole. The role involves providing accurate, efficient, and punctual medical administration to patients and staff via data input into a clinical triage system.

The role includes assisting patients and the public with telephone queries and contributing to the smooth operation of a busy GP Practice.

The successful candidate may need to undertake a Standard DBS check and other pre-employment checks.

Job Responsibilities

• Providing high-quality data processing to patients on our triage system via telephone or face-to-face interactions.
• Handling varied patient queries by phone and in person.
• Searching computerized patient records upon receiving a call, verifying patient details, and maintaining confidentiality.
• Recording accurate information during calls, sometimes under challenging circumstances, and offering advice or reassurance.
• Entering details into SystmConnect, categorizing the seriousness of illnesses or injuries, and liaising with the care navigation team for appropriate patient care.
• Answering incoming calls promptly, politely, and with a patient-focused approach.

Any other duties as required. This list is not exhaustive.

Education and Experience

• Proven experience in a GP/NHS environment is highly desirable.
• Educated to a high standard of GCSEs in Maths and English.
• Strong IT skills in MS Word, Excel, and Outlook.
• Excellent, calming, and professional telephone manner.
• Knowledge of the NHS is an advantage.
• Ability to work well with others in a sometimes pressurized, time-sensitive environment.
• Commitment to equal opportunities and diversity.

We Offer

• Competitive salary.
• Friendly and supportive working environment.
• NHS Pension Scheme with Life Insurance.
• Cycle to work scheme.
• Access to NHS benefits.

We also have a vibrant social side with summer and Christmas parties, running and paddleboarding groups, and other events throughout the year.

This job advertisement may close early if sufficient applications are received. If you haven't heard from us within 21 days of the closing date, your application was unsuccessful.

Shore Medical Group is committed to diversity and inclusion and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria will be considered without regard to age, marriage or civil partnership, gender, gender identity, disability, race, religion, sexual orientation, or veteran status.

Asylum and Immigration Act 1996

Applicants must provide evidence of their right to work in the UK. By applying, you consent to Shore Medical Group contacting the Home Office/UKBA to verify immigration status.

Location: Lilliput Surgery, Elms Avenue, Poole, BH14 8EE