Medical Support Secretary

Devon Partnership NHS Trust; Exeter; On-site; GBP 24,000 - 26,000; Part time

Job summary

An exciting opportunity has arisen for a part-time Medical Support Secretary within the Community Eating Disorders Service at a leading NHS Trust. The role involves providing essential administrative support to medical professionals, ensuring high-quality care for patients with eating disorders. Ideal candidates will possess strong organisational and communication skills, along with relevant qualifications in administration.

Benefits

Training and support for career development

Flexible working arrangements

Qualifications

• Experience in a Medical Secretarial role preferred.
• Ability to manage confidential information.
• Demonstrated commitment to high-quality administration.

Responsibilities

• Provide clerical and administrative support to medical staff.
• Manage diary and minute-taking for meetings.
• Handle sensitive information with confidentiality.

Skills

Organisational skills

Communication skills

Confidentiality

IT skills

Minute taking

Education

RSA 3 Word Processing

NVQ3 in administration

GCSE English

ECDL

Certificate in Medical Terminology

Tools

Microsoft Office

Job description

Location: Exeter, EX2 5AF
Salary: £24625.00 to £25674.00
Date posted: 23rd May 2025
Closing date: 8th June 2025

An excitingopportunity has arisen within administration team supporting the Community Eating Disorders Service (CEDS).

We are seeking a part-time, highly motivated and multi-skilled Medical Support Secretary. The post holder will be responsible for providing effective and efficient clerical and administrative support to the CEDS medical Consultant and associated medical staff and the multi-disciplinary team where appropriate.

The clinical teams offer care and treatment to people with clinically diagnosed eating disorders and related mental health needs. The post holder will work in partnership with assigned medical professionals and clinical teams ensuring the provision of high quality administrative support that will enable the delivery of the best possible care to service users.

Please note that applicants requiring a certificate of sponsorship should review the link "Coming to work in the UK Visa information" on the advert to see if they meet the requirements.

Main duties of the job

You will be dealing with sensitive information daily and you will understand the importance of data security and confidentiality.

The post holder must be able to work to a high standard with a good knowledge of Microsoft Office as well as excellent diary management and minute taking skills. We welcome applications from those who can demonstrate a commitment to delivering high quality administration support in an efficient and timely manner.

You will be required to use your initiative and have the ability to prioritise work, whilst working calmly and confidently under pressure and able to meet conflicting demands. You will need to multi-task with ease and possess excellent organisational skills as well as an eye for detail. The post holder needs to relate to a wide range of people and professional services. You should have excellent communication skills and telephone manner.

The post holder will be responsible for maintaining high standards of professionalism and expected to follow the Trust's values and behaviours.

We will support you to learn the skills you need to thrive in the role. We will offer you the training and support you need to begin a fulfilling career. In return, you will need to be motivated, flexible and eager to learn.

About us

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Job responsibilities

Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role

Person Specification

Qualifications

• RSA 3 Word Processing or equivalent level of experience in practice.
• NVQ3 in administration or equivalent level administrative knowledge and experience
• GCSE English or equivalent
• Evidence of continuing professional and personal development
• ECDL (European Computer Driving Licence)
• AMPSPAR or BSMA Certificate in Medical Terminology or equivalent qualification

Experience

• Excellent organisational skills and ability to prioritise workload.
• Ability to adapt to change and embrace new ways of working when required.
• Experience of working as part of a team as well as independently
• Previous experience of working within an administrative or secretarial team
• Experience of dealing with confidential and complex information
• Ability to take accurate formal and informal minutes
• Demonstrate good numeracy and literacy skills
• Experience of general office routine and filing systems
• Previous experience in a Medical Secretarial role
• Previous NHS experience of working in a Healthcare or Social Care administrative setting
• Experience of Audio transcription

Knowledge & Skills

• Intermediate IT skills in Microsoft Office Packages, i.e. Word, Excel, PowerPoint and Outlook.
• Working knowledge of a range of administrative procedures including diary management and arranging appointments.
• Experience or understanding of creating electronic records and filing systems.
• Ability to manage diverse workload whilst dealing with frequent interruptions.
• Ability to meet deadlines and to work under pressure.
• Ability to work both independently and as part of a team.
• Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking.
• Knowledge of our organisation and how it supports patient care.
• Excellent interpersonal and communication skills both written and verbal.
• Able to deal confidentially and tactfully with people at all levels.
• Ability to take and convey clear messages.
• Experience in dealing with people in distress in a calm and confident manner and ability to deal with difficult situations.
• Understanding and respect of confidentiality in the workplace.
• Able to plan, organise, prioritise, coordinate and work flexibly.
• Ability to exercise initiative operating within procedural guidelines
• Ability to work without direct supervision on a day to day basis.
• Advanced keyboard skills
• Positive attitude towards mental ill health and disability

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.