Medical Service Engineer UK

Resourcing Life Science; United Kingdom; On-site; GBP 32,000 - 52,000; Full time

Job summary

An established industry player is seeking a Medical Field Service Engineer to join their team. This role involves installing, maintaining, and troubleshooting medical equipment at customer sites, ensuring compliance with specifications and standards. The ideal candidate will have a solid background in equipment calibration and repair, alongside excellent problem-solving skills. With a focus on customer service, you'll guide clients through technical issues and perform on-site interventions to prevent disruptions. If you enjoy a dynamic work environment with global travel opportunities, this position is perfect for you.

Qualifications

• 2-3 years of experience as a Medical Field Service Engineer.
• Minimum 2 years in calibration, repair, and validation of medical equipment.
• Excellent troubleshooting and problem-solving skills.
• Very good English language skills, both written and spoken.
• Availability to travel globally 70%.

Responsibilities

• Install, remove, and relocate technical equipment at customer sites.
• Conduct on-site repairs and provide remote assistance for issue resolution.
• Plan and execute preventive maintenance to ensure continuous operations.
• Investigate technical problems reported by customers through remote channels.
• Identify underlying causes of technical issues through analysis and diagnostics.
• Guide customers through problem-solving steps and provide remote assistance for issue resolution.
• Prioritize and schedule field service activities based on urgency and business impact.
• Plan and execute on-site corrective maintenance, equipment upgrades, and preventive maintenance.
• Perform scheduled on-site interventions to maintain equipment functionality and prevent disruptions.

Skills

Troubleshooting

Problem-solving

Technical analysis

Customer service

Job description

What to Expect

• Installation, removal, and relocation of technical equipment at customer sites.
• Verify equipment compliance with required specifications and standards.
• Conduct on-site repairs to diagnose and resolve equipment malfunctions effectively.
• Investigate technical problems reported by customers through remote channels.
• Identify the underlying causes of technical issues through analysis and diagnostics.
• Guide customers through problem-solving steps and provide remote assistance for issue resolution.
• Prioritize and schedule field service activities based on the urgency and business impact of customer requests.
• Plan and execute on-site corrective maintenance, equipment upgrades, and proactive preventive maintenance to ensure continuous customer operations.
• Perform scheduled on-site interventions to maintain equipment functionality and prevent potential disruptions.

Qualifications

• 2-3 years of experience as a Medical Field Service Engineer.
• Minimum 2 years of experience in calibration, repair, validation, and qualification for equipment (Medical device / Pharma).
• Excellent troubleshooting and problem-solving skills.
• Very good English language skills, both written and spoken.
• Availability to travel globally 70%.