Medical Secretary: Patient-Centered Admin & Scheduling

University Hospitals Bristol and Weston NHS Foundation Trust; Weston-super-Mare; On-site; GBP 23,000 - 30,000; Full time

Job summary

The Medical Secretary at University Hospitals Bristol and Weston NHS Foundation Trust provides a comprehensive, efficient and high-quality secretarial and administrative service to clinical teams and speciality services.

The post holder acts as a key point of contact for patients, relatives, carers, GPs and multidisciplinary teams, ensuring effective communication and the timely production of accurate clinical correspondence.

Qualifications

• Experience in audio transcription or word processing.
• Strong organisational and communication skills.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Support the Senior Medical Secretaries with admin, typing of letters and basic tasks.
• Booking of appointments for the ward and day case patients.
• Liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email.
• Act as a point of contact for patients, relatives and carers with empathy and professionalism.
• Return calls promptly and keep callers updated with information.
• Escalate patient queries to the line manager or relevant clinical staff as appropriate.

Skills

Typing letters

Appointment booking

Liaising by phone/email

Patient empathy

Confidentiality

Communication

Education

Audio transcription qualification

Tools

Word processing

Email handling

Telephone handling

Job description

The Medical Secretary at University Hospitals Bristol and Weston NHS Foundation Trust provides a comprehensive, efficient and high-quality secretarial and administrative service to clinical teams and speciality services.

The post holder acts as a key point of contact for patients, relatives, carers, GPs and multidisciplinary teams, ensuring effective communication and the timely production of accurate clinical correspondence.