Medical Secretary: Flexible, Patient-Centric Support

South Warwickshire University NHS Foundation Trust; West Midlands; Hybrid; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Job summary

South Warwickshire University NHS Foundation Trust is seeking a Team Secretary to join the Medical Secretarial Team at Warwick University Hospital. The role involves audio typing/voice recognition, supporting elective and RTT pathways, and helping manage patient pathways in a busy hospital environment.

You'll type correspondence for outpatients and inpatients, manage appointment requests via Lorenzo, and maintain accurate records while upholding patient confidentiality.

Qualifications

• RSA III or equivalent speed and accuracy is required.
• European Computer Driving Licence is required.
• Proficiency with Microsoft Office and PAS is essential.

Responsibilities

• Type all outpatient and inpatient correspondence and departmental letters.
• Request new and follow-up appointments using Lorenzo and liaise with consultants.
• Respond to patient and staff enquiries and route complex issues to the right team.
• Maintain 18-week RTT status and complete ITT forms as per SOP.
• Provide cross-cover for the secretarial team during leave.
• Set up and maintain filing systems and ensure proper archiving.

Skills

RSA III

Typing speed

Articulate communication

Friendly telephone manner

Prioritising tasks

Confidentiality

Teamwork

Excel knowledge

Education

RSA III or equivalent speed and accuracy

European Computer Driving Licence

Tools

Lorenzo system

PAS

Microsoft Office

Job description

South Warwickshire University NHS Foundation Trust is seeking a Team Secretary to join the Medical Secretarial Team at Warwick University Hospital. The role involves audio typing/voice recognition, supporting elective and RTT pathways, and helping manage patient pathways in a busy hospital environment.

You'll type correspondence for outpatients and inpatients, manage appointment requests via Lorenzo, and maintain accurate records while upholding patient confidentiality.