Medical Secretary

Royal Devon University Healthcare NHS Foundation Trust; Bristol; On-site; GBP 24,000 - 28,000; Full time

Job summary

The Royal Devon University Healthcare NHS Foundation Trust is seeking a Medical Secretary in the Clinical Genetics Department for our Bristol Office (St Michael’s Hospital). The role provides high-quality administrative support to the service and collaborates with colleagues across the South West Genetics Service to ensure a professional, efficient operation.

You will handle letters, discharge summaries, clinic notes, and maintain confidentiality while delivering timely, patient-centered

Qualifications

• To provide a good quality, professional administrative support to the service.
• Collaborate with other administrators and secretaries within the team.
• Provide a point of contact for patients and relatives ensuring timely service.
• Provide a full and efficient secretarial service to consultants and clinical teams.

Responsibilities

• Typing letters and producing documentation (discharge summaries, notes, reports).
• Manage clinic letters, lists and appointment communications with care and confidentiality.
• Maintain information security and patient confidentiality at all times.
• Deliver excellent customer care to distressed patients and relatives.

Job description

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Role Summary

Medical Secretary in the Clinical Genetics Department

This role is based in our BRISTOL OFFICE (St Michael’s Hospital)

• To provide a good quality, professional administrative support to the service.
• To work collaboratively with other administrators and secretaries within the team.
• Specifically, this post will work with colleagues across the South West Genetics Service to ensure provision of a professional, efficient, accurate and timely service.
• Provide a point of contact for patients and relatives ensuring that a quality service is maintained to meet their needs, within agreed timescales.

About the Role

More detail about the role

• Specifically this post will work with colleagues across the South West Genetics Service to ensure the provision of a professional, efficient, accurate and timely local service.
• Provide a point of contact for patients and relatives ensuring that a quality service is maintained to meet their needs, within agreed timescales.
• To provide a full and efficient secretarial service to consultants and clinical teams. This will include typing letters, and ensuring that all documentation (for example discharge summaries, operation notes, reports, theatre lists, outpatient clinic notes and clinic/appointment letters) is produced to an excellent standard.
• Ensure all information is secure and confidentiality of information is maintained at all times
• Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy
• Ensure the professional image of the Trust is maintained at all times

Working Pattern: Monday to Friday. 37.5 hours per week.

Interview Date: To be confirmed.

Please note, this is a fixed term contract until 01/10/2027. For current NHS employees this post could be a secondment opportunity.

For further information please contact: Holly Brown, Performance & Administrative Manager on 01392 404 330 or email [e-mail]

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.