Medical Secretary

NHS; Wallsend; On-site; GBP 22,000 - 26,000; Part time

Job summary

A leading medical practice in Wallsend is seeking a part-time medical secretary to join their dedicated team. The role involves providing secretarial support to GPs and Advance Nurse Practitioners, ensuring efficient patient communication and administrative accuracy. The ideal candidate will have previous experience in a healthcare setting, strong interpersonal skills, and a commitment to maintaining confidentiality.

Qualifications

• Essential experience includes medical secretarial duties.
• Experience dealing with patients in a clinical setting.
• Willingness to undergo training and education for practice needs.

Responsibilities

• Provide secretarial services to GPs and Health Professionals.
• Process patient referrals and maintain patient records.
• Communicate effectively with patients and the practice team.

Skills

Good interpersonal skills

Excellent written communication

Computer Literacy

Good customer service skills

Time management

Ability to maintain confidentiality

Education

Five GCSEs or equivalent

Tools

EMIS Web

Job description

Job summary

Job Summary The Secretarial Team are responsible for providing secretarial services to the GPs Advance Nurse Practitioners and Practice Manager.

The Secretarial Team are responsible for providing secretarial services to the GPs Advance Nurse Practitioners and Practice Manager.

Duties will include processing patient referrals for secondary services. To provide a comprehensive efficient and effective service excellence to all our patients

Main duties of the job

Demonstrate a professional and courteous manner

Acceptance for strict confidentiality.

Communicating effectively and courteously with all

To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required

Make appointments, booking and hospital admissions as required

Maintain filling and administrative systems.

File patient records and correspondence in patient medical records

To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communication.

Updating and maintenance of franking machine with postage

To provide cover secretarial/ administration team during periods of sickness and annual leave.

Recording written communication legibly and accurately

Efficiently planning and prioritising own workload.

Deal with general enquiries and verbal complaints

Monitor and action tasks via Emis Web.

Action 2 week referrals for patients.

Incident reporting via SIRMS (safeguard incident & risk management system)

Communicate effectively with the practice team

Deal efficiently with Solicitor requests, including payment and redacting of 3rdparty information

Resolve job related issues, including patient documentation and help resolve minor problems

Attend meetings when required

To work safely at all times in accordance with legislation and practice policies

Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness.

This list is not exhaustive

About us

Our practice is based in Howdon, Wallsend, and serves a patient population of approximately 9,500. We are a very busy practice, but we pride ourselves on having an excellent and dedicated team of staff who work collaboratively to ensure that patient care remains our top priority.

Details Date posted

17 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A0133-25-0000

Job locations

Tynemouth Road

Wallsend

Tyne And Wear

NE28 0AD

Job description Job responsibilities

The Secretarial Team are responsible for providing secretarial services to the GPs Advance Nurse Practitioners and Practice Manager.

Duties will include processing patient referrals for secondary services. To provide a comprehensive efficient and effective service excellence to all our patients

Job description Job responsibilities

The Secretarial Team are responsible for providing secretarial services to the GPs Advance Nurse Practitioners and Practice Manager.

Duties will include processing patient referrals for secondary services. To provide a comprehensive efficient and effective service excellence to all our patients

Person Specification Experience Essential

• Working knowledge of medical secretarial duties (via CV and at interview)
• Experience of dealing with the public/patients
• Previous experience in General practice or NHS setting
• Experience of computer based clinical systems EMIS Web

Qualifications Essential

• Good general education with a minimum of five GCSEs or equivalent Proof of study to age 18 (qualifications)

Knowledge and Skills Essential

• Good interpersonal skills with the ability to communicate effectively with a diverse range of people.(determined at interview)
• Excellent written and attention to detail
• Ability to effectively use the internet and e-mail within guidelines
• Ensure all telephone calls are answered efficiently and effectively
• Computer Literacy
• Good customer service skills both over the phone and face to face.
• Efficient and accurate, committed to providing a high quality service
• Good time management skills able to prioritise and organise workload for best effect
• Confident able to use own initiative/resourcefulness and common sense(can give examples)
• Ability to maintain a high level of confidentiality and discretion at all times.
• Ability to work under pressure and to tight deadlines with minimal supervision following set procedures
• Demonstrate motivation reliability and commitment to team working as well as work independently (can give an example)
• Flexible in terms of working hours
• Able to multi task and respond to change in a positive manner.
• Willingness to develop competency skills relevant to the role
• Ability to learn new systems quickly
• Knowledge of medical terminology
• Good communication, positive and upbeat can do attitude work well with all teams.
• An understanding acceptance and adherence to the need for strict confidentiality
• Demonstrate the core values in the practice.
• Responses well to changing environment.
• Not registered with Practice
• Willingness to undergo education/training for both practice and service needs
• Willingness to work towards performance objectives(Appraisal)
• Transport and/or live within easy commutable distance

Person Specification Experience Essential

• Working knowledge of medical secretarial duties (via CV and at interview)
• Experience of dealing with the public/patients
• Previous experience in General practice or NHS setting
• Experience of computer based clinical systems EMIS Web

Qualifications Essential

• Good general education with a minimum of five GCSEs or equivalent Proof of study to age 18 (qualifications)

Knowledge and Skills Essential

• Good interpersonal skills with the ability to communicate effectively with a diverse range of people.(determined at interview)
• Excellent written and attention to detail
• Ability to effectively use the internet and e-mail within guidelines
• Ensure all telephone calls are answered efficiently and effectively
• Computer Literacy
• Good customer service skills both over the phone and face to face.
• Efficient and accurate, committed to providing a high quality service
• Good time management skills able to prioritise and organise workload for best effect
• Confident able to use own initiative/resourcefulness and common sense(can give examples)
• Ability to maintain a high level of confidentiality and discretion at all times.
• Ability to work under pressure and to tight deadlines with minimal supervision following set procedures
• Demonstrate motivation reliability and commitment to team working as well as work independently (can give an example)
• Flexible in terms of working hours
• Able to multi task and respond to change in a positive manner.
• Willingness to develop competency skills relevant to the role
• Ability to learn new systems quickly
• Knowledge of medical terminology
• Good communication, positive and upbeat can do attitude work well with all teams.
• An understanding acceptance and adherence to the need for strict confidentiality
• Demonstrate the core values in the practice.
• Responses well to changing environment.
• Not registered with Practice
• Willingness to undergo education/training for both practice and service needs
• Willingness to work towards performance objectives(Appraisal)
• Transport and/or live within easy commutable distance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Bewicke Medical Centre

Address

Tynemouth Road

Wallsend

Tyne And Wear

NE28 0AD

Employer's website

https://www.bewickemedicalcentre.nhs.uk/ (Opens in a new tab)

Employer details Employer name

Bewicke Medical Centre

Address

Tynemouth Road

Wallsend

Tyne And Wear

NE28 0AD

Employer's website

https://www.bewickemedicalcentre.nhs.uk/ (Opens in a new tab)