Medical Secretary

NHS; Blyth; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading healthcare provider in Blyth seeks a Medical Secretary to provide comprehensive support to GPs and enhance patient care. This role involves managing medical records, liaising with patients, and ensuring high-quality administrative processes in a busy practice environment. The ideal candidate will have strong communication skills, proficiency in IT systems, and relevant experience in a healthcare setting.

Benefits

Access to NHS Pension Scheme

Comprehensive Induction Program

Focus on health and wellbeing

Qualifications

• Experience in a GP Practice or secretarial position.
• At least 6 months experience dealing with the public.
• Excellent communication skills and use of NHS systems.

Responsibilities

• Manage patient clinic letters and correspondence accurately.
• Undertake administrative duties as required by the Managing Partner.
• Handle medical records and referral letters.

Skills

Communication

Interpersonal Skills

Typing

Word Processing

Prioritisation

Education

GCSE Maths and English or equivalent

Tools

EMIS

Microsoft Word

Microsoft Excel

Job description

Provide an effective high quality secretarial support to the GPs and Managing Partner.

• Managing the practice generic mailbox, this includes;
• Patient clinic letters scanned urgent clinic letters to GP

Main duties of the job

Undertake any relevant duties appropriate to the grade at the request of the Managing Partner.

• Accurate typing/audio typing/electronic transmission of:
• Medical records
• Referral letters
• Medical reports
• General correspondence to patients, solicitors, other health services providers and contractors

About us

Railway Medical Group is a key healthcare provider in Blyth, Southeast Northumberland, serving over 27,300 patients across a diverse community. Our broad patient base offers rich opportunities for learning and specialising in various areas of medicine.

Our team is made up of a diverse range of clinical and non-clinical professionals who work together to provide holistic patient care. We are proud to include Paramedics, Pharmacists and Pharmacy Technicians, CPNs, ANPs, Care Navigators, Social Prescribers, Orthopaedic Practitioners, Practice Nurses, HCAs, and GPs, all supported by a dedicated administrative and management team. Together, we are committed to placing patients at the centre of everything we do.

What We Offer:

• A commitment to education and development as a teaching and learning practice
• A comprehensive Induction Program, offering time in each department to understand our team and workflow
• A strong focus on promoting and supporting health and wellbeing within the practice
• A positive workplace culture grounded in core values and supportive behaviours
• Access to the NHS Pension Scheme

Joining Railway Medical Group means becoming part of a team that values growth, collaboration, and compassionate care.

Job responsibilities

General, Medical Secretary

• Accurate typing/audio typing/electronic transmission of:
• Medical records
• Referral letters
• Medical reports
• General correspondence to patients, solicitors, other health services providers and contractors
• GP Tasks
• Photocopying
• Death Certificates
• Fit notes
• GOS 18s (Optician's letters) Generate referral
• Chase hospital appointments / clinic letters
• Managing the practice generic mailbox, this includes;
• Patient clinic letters scanned urgent clinic letters to GP
• Monitor urgent radiology emails liaise with GP

Requests for patient printouts GP surgeries / HMP Prison / CHMT

• Management and monitoring of E-Referrals worklists
• Liaise with patients and other health care associated bodies in relation to the above.
• Deal with requests for medical reports and medical records from insurance companies and government bodies in line with agreed procedures
• Accurate and appropriate use of NHS systems and IT systems to maintain good data quality and ensure that patient and practice records are of a high standard.
• Assist in the development of systems including, for example
• Referral protocols
• NHS coding
• Electronic processes
• Manage BACS payments, cheques and petty cash in relation to insurance reports etc monthly

Sorting and franking post for Royal Mail collection

Person Specification

Qualifications

• Educated to GCSE level in Maths and English or equivalent.
• Typing/word processing skills to RSA III or equivalent including audio typing.
• Typing/word processing skills to RSA III or equivalent including audio typing.
• Excellent communication and interpersonal skills.
• Ability to prioritise.
• Ability to use own initiative.
• At least 6 months experience of dealing with the public and of working in an office environment (for long term/permanent position).
• Excellent Microsoft Word and Excel skills.
• Excellent interpersonal skills.
• Experienced in use of practice IT systems (EMIS).
• Experience in a GP Practice or secretarial position.
• Knowledge of NHS procedures.
• Understanding of NHS Booking.
• Medical Terminology.

Experience

• Educated to GCSE level in Maths and English or equivalent.
• Typing/word processing skills to RSA III or equivalent including audio typing.
• Typing/word processing skills to RSA III or equivalent including audio typing.
• Excellent communication and interpersonal skills.
• Ability to prioritise.
• Ability to use own initiative.
• At least 6 months experience of dealing with the public and of working in an office environment (for long term/permanent position).
• Excellent Microsoft Word and Excel skills.
• Excellent interpersonal skills.
• Experienced in use of practice IT systems (EMIS).
• Experience in a GP Practice or secretarial position.
• Knowledge of NHS procedures.
• Understanding of NHS Booking.
• Medical Terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.