Medical Secretary

NHS; Torquay; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider is seeking a medical secretary to support the Rheumatology department. The role involves providing high-quality administrative support, managing patient communications, and ensuring effective workflow within the team. Ideal candidates will demonstrate strong organizational skills and the ability to handle sensitive information with discretion.

Qualifications

• Experience in a secretarial or administrative role preferred.
• Ability to manage multiple tasks and prioritize effectively.
• Sensitivity and confidentiality in handling patient information.

Responsibilities

• Track test results and investigations effectively.
• Handle patient and carer enquiries sensitively and confidentially.
• Maintain clinical diaries and manage appointments.

Skills

Communication

Organizational skills

Judgment

Job description

Job summary

Our medical secretaries provide comprehensive and high-quality secretarial, administrative, and clerical support to the Rheumatology department, ensuring an effective and efficient service is delivered.

They support the Admin Team Leader in change management and ensure patients are treated with courtesy, dignity, and respect.

They work independently, prioritising and managing their workload daily.

There are no budgetary or staff responsibilities for this role.

Main duties of the job

• Ensure all test results and investigations are tracked effectively, shown to the relevant consultant promptly, and appropriate action is taken as instructed.
• Handle patient and carer telephone calls and enquiries efficiently, sensitively, and confidentially, exercising judgment to resolve issues and refer to clinicians as needed.
• Respond to email queries and answer the nurse helpline.
• Accurately record clinic outcomes and update or amend records as necessary.
• Maintain and check clinical diaries (both paper and electronic) against published timetables, using discretion and initiative for arranging meetings and appointments.
• Manage arrangements for medical staff leave and cover, circulating information and updating clinical schedules.
• Take and transcribe formal minutes if required.
• Manage correspondence, bringing relevant information and medical notes to clinicians' attention.
• Perform office duties such as filing, post handling, photocopying, and managing patient notes to support the department's efficiency.
• Organise own workload and escalate concerns to the Admin Team Leader.
• Produce and update Standard Operating Procedures (SOPs) for all secretarial tasks.