Medical Secretary - Head & Neck

NHS; Torquay; On-site; GBP 24,000 - 26,000; Full time

Job summary

An enthusiastic Medical Secretary is sought for the Head and Neck Department at a leading NHS trust. This role involves providing administrative support, managing patient inquiries, and audio typing. The ideal candidate will have strong communication skills and relevant experience. This position offers a chance to make a significant impact on patient care within a busy department.

Qualifications

• Experience in secretarial/admin duties.
• Ability to work independently and in a team.

Responsibilities

• Provide comprehensive administrative support to the clinical team.
• Handle telephone enquiries courteously from patients and GPs.
• Track investigations and audio type clinic notes.

Skills

Communication

Customer Care

Audio Typing

Typing

Education

Maths and English GCSE / Equivalent

Tools

Microsoft Software

Job description

Job summary

We are seeking an enthusiastic Medical Secretary to join our secretarial team within the Head and Neck Department.

The ideal candidate will have proven admin experience, be willing to audio type, and provide excellent customer care. Training will be provided for our patient records systems and hospital databases such as PAS and e-Referral system.

Experience with Microsoft applications is advantageous. The candidate should have relevant experience in a similar role. Good communication skills and the ability to work independently and as part of a team are essential.

Main duties of the job

1. Provide comprehensive administrative support to the clinical team and departments.
2. Track investigations, including Oncology pathways, and audio type clinic notes, ensuring RTT and outcomes are accurately completed.
3. Handle telephone enquiries courteously from patients, GPs, and other agencies, liaising with staff and departments as necessary.

About us

The Head and Neck Department includes Ear, Nose and Throat, Oral and Maxillofacial Surgery, Orthodontics, Restorative Dentistry, and Plastic Surgery.

The department is busy, and the secretarial team plays a key role in ensuring smooth operations. It is important that team members work well under pressure, are team players, and can work independently to prioritize workloads.

One of the main rewards of this role is knowing you have made a difference in patients' experiences within the department.

For an informal discussion, please contact Olivia Taylor at [e-mail].

Details

• Date posted: 14 May 2025
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,625 to £25,674 per year
• Contract: Fixed term, 18 months
• Working pattern: Full-time, Flexible working
• Reference number: 388-7155645-A&C

Job locations

Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA

Job description

Full vacancy details are available in the attached Job Description/Person Specification. Please ensure your supporting information addresses the role requirements and person specification.

Person Specification

Essential

• Good education standard - Maths and English GCSE / Equivalent
• Typing to RSA II / OCR II (WPM 40)
• Experience in secretarial / admin duties
• Knowledge of Microsoft software
• Effective communication skills
• Customer care skills
• Ability to work independently and in a team
• Audio typing experience

Desirable

• Knowledge of Trust patient admin systems
• Understanding of RTT
• Medical Terminology
• Experience in a hospital or medical setting

Other information

This role is subject to a Disclosure and Barring Service check, in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer details

Torbay and South Devon NHS Foundation Trust

Address: Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA

Website: https://www.torbayandsouthdevon.nhs.uk