Medical Secretary

NHS; Telford; On-site; GBP 20,000 - 30,000; Full time

Job summary

The NHS is seeking a Medical Secretary based in Telford to provide essential secretarial support within a clinical team. You will be responsible for typing documents, handling patient inquiries, and maintaining data accuracy. The role demands excellent communication skills and the ability to prioritize within a busy environment, offering crucial support within a reputable healthcare setting.

Qualifications

• Practical experience working in a General Practice office environment.
• Experience using computerised recording systems.
• Ability to work under pressure and manage time effectively.

Responsibilities

• Provide efficient audio, copy typing, and word processing services.
• Liaise with healthcare professionals and manage patient communication.
• Maintain accurate and secure data logs in patient records.

Skills

Excellent communication skills

Time management

Interpersonal skills

Understanding of confidentiality

Education

Good standard of general education

GCSE mathematics

RSA III word processing/information technology or equivalent

Job description

We are looking for a Medical Secretary, working up to 40 hours per week, to provide general secretarial support to the clinical team involving word processing, audio typing skills with general clerical duties.

Main duties of the job

To provide an efficient audio, copy typing and word processing service for the clinical team as required. This includes the typing of letters, reports, patient referrals, filling in the detail for appropriate templates, etc in an accurate and quality manner, and sometimes subject to short deadlines.

To liase with 3rd party health care professionals to aid the need of patients

To maintain and keep up to date data logs in computerised patient records

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients or services within the NHS

To maintain the computer clinic system in an accurate and secure manner.

To assist with the gathering of statistics and information when required.

To provide internal cover for annual leave within the secretarial department.

To be able to prioritise workload

To inform lead of possible data breaches

To reply or communicate emails that come through from colleagues within NHS service departments

To help maintain the two Teldoc email systems and action/forward information appropriately and timely

Any other duties commensurate with skills and responsibilities

About us

Teldoc is a Super Practice with over 60,000 patients and this role is based in the centre of Telford, TF3.

Job responsibilities

To provide an efficient audio, copy typing and word processing service for the clinical team as required. This includes the typing of letters, reports, patient referrals, filling in the detail for appropriate templates, etc in an accurate and quality manner, and sometimes subject to short deadlines.

To liase with 3rd party health care professionals to aid the need of patients

To maintain and keep up to date data logs in computerised patient records

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients or services within the NHS

To maintain the computer clinic system in an accurate and secure manner.

To assist with the gathering of statistics and information when required.

To provide internal cover for annual leave within the secretarial department.

To be able to prioritise workload

To inform lead of possible data breaches

To reply or communicate emails that come through from colleagues within NHS service departments

To help maintain the two Teldoc email systems and action/forward information appropriately and timely

Any other duties commensurate with skills and responsibilities

Person Specification

Experience

• Practical experience working with others
• Experience of using own initiative
• Practical experience of computerised recording systems
• Work in a General Practice office environment

Knowledge and skills

• Knowledge/skills:
• Excellent communication skills (written and oral)
• Time management and the ability to work to deadlines
• Interpersonal skills
• A detailed understanding of a General Practice office environment
• Qualities/attributes:
• Planning and organising
• Performing under pressure
• Self-motivated
• Flexible
• Understanding of confidentiality

Qualifications

• Good standard of general education
• GCSE mathematics
• RSA III word processing/information technology or equivalent