Medical Secretary

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 22,000 - 30,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust in Salford is recruiting a Medical Secretary to provide typing and administrative support to consultants and their teams. You will handle medical audio transcription, arrange appointments, and manage correspondence with care and precision.

You will be confident with Microsoft Office, maintain patient confidentiality, and prioritise workloads to meet KPIs while delivering excellent customer service to patients and staff alike.

Qualifications

• Proven ability to communicate effectively with patients, staff and external agencies.
• Strong attention to detail and accuracy in transcription and admin tasks.
• Excellent organisation and time management to meet KPIs.
• Proficient in Microsoft Office and computer use.
• Confident telephone manner and customer service focus.

Responsibilities

• Medical audio transcription of clinical correspondence.
• Carry out administrative instructions dictated in correspondence including booking appointments.
• Update investigation trackers following transcription.
• Deal with internal and external telephone enquiries from patients, staff and external agencies.
• Undertake routine office duties including printing, scanning and filing.
• Organise workload to meet KPI targets.
• Prioritise workload effectively.
• Be organised with an excellent eye for detail.
• Communicate effectively and manage patient expectations.

Job description

An exciting opportunity has arisen for a dynamic Medical Secretary to join our team providing typing and admin support to consultants and their medical teams., As a Medical Secretary your main duties will cover:

• Medical audio transcription of clinical correspondence;
• Carry out administrative instructions dictated in the correspondence including booking appointments via the Booking and Scheduling Department;
• Update NPSA16 investigation tracker following transcription of correspondence;
• Deal with internal and external telephone enquiries from patients, staff and external agencies;
• Undertake routine office duties including printing, scanning and filing;
• Organising your workload to meet our KPI's.
• Be able to prioritise your workload effectively;
• Pride yourself on being organised;
• Have an excellent eye for detail;
• Be confident using a computer and Microsoft Office;
• Have an excellent telephone manner;
• Be able to communicate effectively and manage patient expectation;
• Strive to give our patients an excellent customer service;
• Be enthusiastic, resilient, confident, and committed.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction.