Medical Secretary

NHS Jobs; Ilkeston; On-site; GBP 20,000 - 26,000; Part time

Job summary

Gladstone House Surgery is seeking a proactive Medical Secretary to join our dynamic and friendly team on a flexible basis, with 30 hours per week. You will work closely with GPs, ACP, Pharmacist, nurses and non-clinical staff to provide high-quality secretarial support and maintain confidentiality.

Duties include processing referrals, preparing letters, liaising with hospitals, handling patient queries, and ensuring accurate patient information using SystmOne.

Qualifications

• GCSE Eng Language C or above is required.
• Excellent communication and patient care skills are essential.
• RSA/CLAIT or equivalent qualification is required.
• IT skills in Word, Excel and Email are required.
• ECDL or equivalent qualifications are preferred.
• RSA level 2/3 or equivalent is desirable.
• Experience using S1 clinical system is advantageous.
• Experience with AccuRx is advantageous.
• Experience with Abtrace is advantageous.

Responsibilities

• Process and manage hospital and community referrals, ensuring timely completion.
• Prepare, type and send referral letters, clinical correspondence and documents.
• Liaise with hospitals, consultants, and other health care professionals regarding referrals and appointments.
• Handle patient queries related to referrals and correspondence.
• Monitor referral-related tasks to ensure timely delivery.
• Support GPs with dictation, letters, and reports.
• Maintain accurate, confidential patient information and ensure data protection.
• Use SystmOne to access, update and record information.
• Collaborate with reception and clinical staff to maintain efficient workflows.
• Perform general administrative duties and adhere to NHS information governance.

Skills

Communication skills

IT skills (Word/Excel/Email)

S1 clinical system experience

Data entry

Education

GCSE Eng Language C or above

RSA/CLAIT or equivalent

ECDL

RSA level 2/3 or equivalent

Tools

AccuRx

Abtrace

Job description

Gladstone House Surgery is a dynamic, friendly practice offering an exciting new opportunity for an enthusiastic and highly motivated, flexible and pro-active Medical Secretary to join our innovative and progressive team due to retirement.

Support and mentorship.

You will be supported by our surgery team and have regular training

The post is for 30 hrs per week.

S1 Practice.

You will work closely with the Practices multi-disciplinary team of other GPs, ACP, Pharmacist, 1x other nurse, HCA and our non-clinical staff to provide a high quality and accessible service to patients needing secretarial input.

So, if you would like to work in an established practice, with a dedicated team of GP Partners and a great support team, then we would love to hear from you!

Main duties of the job

Duties will include:

Processing and managing hospital and community referrals, ensuring they are completed accurately and within appropriate timescales.

Preparing, typing and sending referral letters, clinical correspondence and other medical documentation.

Liaising with hospitals, consultants, community services and other healthcare professionals regarding referrals, appointments and patient care.

Dealing with patient queries relating to referrals and correspondence.

Monitoring referral-related tasks.

Supporting GPs with dictation, letters, reports and other administrative tasks.

Maintaining accurate and up-to-date patient information whilst ensuring confidentiality and data protection at all times.

Using the practice clinical system, including SystmOne, to access, update and record information appropriately.

Working closely with reception, administration and clinical staff to ensure an efficient document and referral workflow.

Dealing with sensitive and confidential information in a professional and discreet manner.

Supporting the practice with general administrative duties as required.

Working within practice policies, procedures and NHS information governance and confidentiality requirements.

Contributing positively to the practice team and helping to maintain a high standard of patient-centred service.

About us

At Gladstone we have a tight knit team, who pride themselves on working well together, with a strong work ethic and a team who provide mentoring and support on an on-going basis.

This team includes 2 GP Partners, 2 Salaried GPs, 1 x ACP, Pharmacist 2 Nurses, 1 HCA and a supportive admin and cleaning team. We are also supported by our PCN and CCG pharmacists, midwife and care co-ordinators.

We pride ourselves on being a patient focused practice.

We also train Yr 1 & 2 medical students, along with student nurses and work experience school leavers.

Free parking for staff is available on site, along with a well-equipped kitchen and staff room area.

Job responsibilities

Please see attached Job Description and Person Specification for detailed information.

Qualifications

• Qualifications
• GCSE Eng Language C or above
• Excellent communication and patient skills
• RSA/CLAIT or equivalent experience
• IT Skills in Word, Excel and Email
• ECDL
• RSA level 2/3 or equivalent
• Experience of using S1 clinical system
• AccuRx
• Abtrace

Experience

• Administrative experience in a busy office one year minimum
• Experience of dealing with complex enquiries
• Experience of data entry
• Understanding of the NHS and issues relating to patient care
• Experience as a Practice Secretary or similar for at least one year
• Experience of coordinating appointment systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.