Medical Secretary

NHS; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare practice in Surrey is looking for an experienced Medical Secretary who is highly organized and detail-oriented. The role involves managing patient referrals, ensuring smooth administrative processes, and providing support to the clinical and reception teams. The ideal candidate will thrive in a fast-paced environment, maintain confidentiality, and possess strong communication skills.

Qualifications

• Experience in medical administration required.
• Able to manage workload under pressure.
• Experience handling confidential information in compliance with GDPR.

Responsibilities

• Manage inbound and outbound patient referrals.
• Provide high-quality secretarial support to the clinical team.
• Ensure compliance with NHS procedures and confidentiality.

Skills

Proficiency in Microsoft Office

Attention to detail

Excellent communication skills

Medical terminology knowledge

Confidentiality awareness

Problem-solving skills

Education

Medical Secretary qualifications

Tools

Docman

Job description

Are you an experienced Medical Secretary local to Thames Ditton, Surrey? Do you thrive in a fast-paced GP practice, ensuring smooth administrative processes while maintaining accuracy in patient records? If so, we would love to hear from you!

We are looking for a highly organised, detail-oriented, and professional Medical Secretary to join our dedicated team. This role is essential in supporting our clinical team by managing correspondence, processing referrals.

Main duties of the job

Typing letters and processing referrals via e-RS, RSS and community clinics.

Managing patient queries, liaising with hospitals, consultants, and other healthcare providers.

Processing insurance and medico-legal reports

Assisting in maintaining confidential patient records in compliance with GDPR and NHS standards.

Collaborating with the reception and admin team to streamline workflows.

Providing general administrative support to GPs and the practice team.

About us

We are a small, friendly GP practice based in the KT7, Thames Ditton area, committed to delivering high-quality primary care to our patients. We offer a supportive work environment, opportunities for training and career development, and a chance to be part of a patient-focused team.

If you are passionate about patient care, your highly organised, and have experience in medical administration, we encourage you to apply.

Job responsibilities

The Medical Secretary plays a vital role in ensuring the smooth running of our GP practice by providing high-quality secretarial support. The role involves managing inbound and outbound patient referrals, mainly via e-RS, while having a good understanding of medical terminology to process and write letters.

You will need to be a highly organised, detail-oriented individual with experience in medical administration, who can work efficiently with computers independently, in a fast-paced environment while maintaining confidentiality and professionalism.

Person Specification

Experience

• Proficiency in Microsoft Office (Word, Excel, Outlook) and general IT skills.
• Ability to prioritise tasks and manage a busy workload.
• Experience handling confidential and sensitive information in compliance with GDPR.
• Excellent written and verbal communication skills.
• Strong attention to detail for accurate data entry and correspondence.
• Knowledge of medical terminology to accurately process letters and referrals.
• Experience handling NHS and private referrals (e.g., e-RS).
• Familiarity with Docman for scanning and filing patient documents.
• Understanding of clinical coding and correctly filing documents.
• Experience handling patient queries in a professional and empathetic manner.
• Liaising with hospitals, consultants, and external healthcare providers.
• Dealing with urgent and routine requests efficiently.
• Understanding of NHS procedures, including referrals, medical records, and complaints.
• Awareness of confidentiality, data protection (GDPR), and safeguarding.
• Familiarity with medical insurance reports and legal documentation.
• Experience in customer-facing roles with strong interpersonal skills.
• Ability to work under pressure in a fast-paced environment.
• Experience collaborating with GPs, nurses, receptionists, and admin staff.
• Problem-solving skills and the ability to remain calm under pressure.
• Desirable Experience (But Not Essential)
• Medical Secretary qualifications.
• Previous experience in hospital or specialist clinic settings.
• Experience dealing with insurance and medico-legal requests.
• Training in CPR and basic first aid (useful but not required).
• Administrative & Office Management Experience
• Experience working in an office or healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.