Medical Secretary

Bloomfield Medical Centre; Lancashire; On-site; GBP 18,000 - 24,000; Part time

Job summary

Bloomfield Medical Centre is seeking an experienced Medical Secretary to join its GP practice in Blackpool. You will provide high-quality secretarial and administrative support to the clinical team, handling referrals, correspondence and patient information requests with hospitals and community services.

The role involves managing a varied workload in a busy primary care environment, working closely with clinical and administrative colleagues to deliver efficient patient service.

Qualifications

• Experience in a secretarial role within a General Practice environment.
• Practical experience with computerised patient recording systems.
• Experience liaising with healthcare professionals and external organisations.

Responsibilities

• Provide high-quality secretarial and administrative support to GPs and healthcare staff.
• Process referrals via NHS e-Referral Service and other pathways.
• Type and prepare clinical correspondence, reports, and referral letters.
• Manage inbound/outbound correspondence including emails and letters.
• Track referrals, investigations and follow-up appointments.
• Liaise with hospitals, community services, patients and external agencies.
• Maintain accurate patient records within the clinical system (EMIS or equivalent).
• Scan, code and file documents in patient records per practice protocols.
• Support clinicians with administrative tasks arising from consultations.
• Handle confidential patient information in line with GDPR and NHS policies.

Skills

Teamwork

Initiative

Organisation

Communication

Interpersonal skills

Medical terminology

EMIS/DOCMAN knowledge

Education

GCSE Maths

GCSE English

Tools

NHS e-Referral Service

EMIS Web

Job description

We are looking for an experienced and motivated Medical Secretary to join our friendly and supportive GP practice. The successful candidate will provide a high-quality secretarial and administrative service to our multidisciplinary team, with a particular focus on referrals, correspondence, patient information requests and liaison with hospitals and community services.

This is an excellent opportunity for someone with previous medical secretarial experience who is organised, confident using IT systems and able to manage a varied workload in a busy primary care environment. You will work closely with clinical and administrative colleagues and play an important role in ensuring patients receive an efficient and effective service.

This is a part-time post working over 5 days a week

Main duties of the job

The Medical Secretary will provide comprehensive secretarial and administrative support to the clinical team, helping to ensure the smooth and efficient running of the practice. The role will involve managing referrals and correspondence, processing patient information requests, communicating with hospitals and other healthcare services, and maintaining accurate patient records.

The successful candidate will also respond to administrative queries, support clinicians with day-to-day tasks, and work collaboratively with reception and administrative colleagues to deliver a high-quality service to patients.

About us

Bloomfield Medical Centre is a Primary Careprovider based over two sites in Blackpool, Bloomfield Medical Centre onBloomfield Road and Grange Park Health Centre on Dinmore Avenue. Our services are diverse, forward-thinkingenabling us to deliver care to meet local priorities in relation todeprivation, chronic disease, improved access, migration from secondary careand more efficient commissioning.

We provide high quality general medical careto a registered list of over 17,000 patients over the two sites, throughourdedicated team of clinical, administrative and management professionalsincluding 8 GP Partners, Salaried doctors, Clinical Pharmacists, NursePractitioners, Practice Nurses and Healthcare Assistants.

Job responsibilities

• Provide high-quality secretarial and administrative support to GPs, Physician Associates, Nurses, and other healthcare professionals.
• Process referrals via the NHS e-Referral Service (e-RS) and other referral pathways.
• Type and prepare clinical correspondence, reports, referral letters, and other documentation as required.
• Manage incoming and outgoing correspondence, including emails, letters, and electronic communications.
• Track and monitor referrals, investigations, and follow-up appointments.
• Liaise with hospitals, community services, patients, and external agencies regarding appointments and clinical information.
• Maintain accurate patient records within the clinical system (EMIS Web or equivalent).
• Scan, code, and file documents in patient records in accordance with practice protocols.
• Support clinicians with administrative tasks arising from consultations and clinical workflows.
• Handle confidential patient information in accordance with GDPR, NHS confidentiality requirements, and practice policies.
• Provide cover for members of the secretarial team during periods of sickness and annual leave.

Knowledge and Skills

• Ability to work as a team member
• Able to exercise initiative in handling matters of minor importance not clearly defined within the scope of the job description
• Organisation and prioritising skills
• Good communication skills both written and oral
• Good Interpersonal skills
• Working knowledge of medical terminology
• An understanding of the Practice clinical system, EMIS and DOCMAN

Experience

• Experience of working in a secretarial role within a General Practice Environment
• Practical experience of computerised recording systems
• Practical experience of liaising with other Healthcare Professionals, Primary Care Trusts, Patients, Solicitors and other External Organisations

Qualifications

• Good standard of general education
• GCSE Maths A-C or equivalent
• GCSE English A-C or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.