Medical Secretary

The Mill; Colchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

On-site parking

NHS pension scheme

28 days annual leave pro-rata

Professional development opportunities

Job summary

Mill Road Surgery in Colchester is seeking a capable Medical Secretary to join the team on a full-time basis, supporting doctors and staff, managing correspondence, and maintaining confidential patient records.

The ideal candidate will be highly organised with excellent communication and IT skills, including Microsoft Office experience; familiarity with SystmOne is desirable. A supportive team and patient‑focused environment are emphasized.

Qualifications

• Previous experience as a secretary or in a similar role.
• Strong IT skills and good knowledge of Microsoft Office.
• Familiarity with SystmOne desirable.

Responsibilities

• Provide administrative support to doctors and other healthcare professionals
• Prepare and manage correspondence, including letters, emails, and reports
• Maintain and update patient records, ensuring confidentiality and accuracy
• Handle telephone and face-to-face enquiries from patients, healthcare professionals, and external agencies
• Process referrals, tasks and incoming emails from patients and third-party providers
• Assist in the preparation of medical documents
• Ensure the practice's policies and procedures are adhered to, particularly in relation to patient confidentiality and data protection
• Coordinate with other staff members to ensure a seamless patient experience

Skills

Organisational skills

Time management

Communication skills

Interpersonal skills

Discretion with confidential info

Teamwork

Attention to detail

IT skills (MS Office)

Tools

SystmOne

Microsoft Office

Job description

We are seeking an efficient and highly organised Medical Secretary to join our dynamic team at Mill Road Surgery on a full-time basis. The successful candidate will play a crucial role in ensuring the smooth operation of our practice, supporting our medical staff, and providing excellent service to our patients.,

• Provide administrative support to doctors and other healthcare professionals
• Prepare and manage correspondence, including letters, emails, and reports
• Maintain and update patient records, ensuring confidentiality and accuracy
• Handle telephone and face-to-face enquiries from patients, healthcare professionals, and external agencies
• Process referrals, tasks and incoming emails from patients and third-party providers
• Assist in the preparation of medical documents
• Ensure the practice's policies and procedures are adhered to, particularly in relation to patient confidentiality and data protection
• Coordinate with other staff members to ensure a seamless patient experience
  Previous experience as a secretary or a role of similar nature
• Excellent organizational and time-management skills
• Strong IT skills, including proficiency in Microsoft Office, knowledge of SystmOne is also desirable
• Exceptional communication skills, both written and verbal
• High attention to detail and accuracy
• Ability to handle sensitive and confidential information with discretion
• Strong interpersonal skills and the ability to work effectively as part of a team
• A positive attitude and a commitment to providing excellent patient care
  Mill Road Surgery has a practice list size of over 18,000 patients and use SystmOne.
Our benefits include;
• Competitive salary
• Opportunities for professional development and training
• A supportive and friendly working environment
• 28 days of annual leave plus bank holidays (pro-rata)
• NHS pension scheme eligibility
• On site parking