Medical Secretary

The Methodist Church in Britain; Cambridge; Vor Ort; GBP 24.000 - 28.000; Vollzeit

Benefits dieser Stelle

Development opportunities

On-site leisure facilities

Day nurseries on site

Reduced-cost hot food

Free Park and Ride

Subsidised on-site parking

Staff break space with free tea and咖啡

Flexible working options

Zusammenfassung

Cambridge University Hospitals NHS Foundation Trust is seeking a Medical Secretary in the Vascular Surgery Department. You will be the first point of contact for consultants’ written and telephone enquiries, manage diaries, take minutes, and handle urgent reports and patient communications with confidentiality.

In this role you will support the MDT and admin team, prioritise workload, and assist with templates and non-clinical information for admissions and appointments.

Qualifikationen

• A level or Level 3 qualification in Business Admin/IT or equivalent.
• Touch typing certificate, or equivalent.
• Secretarial qualification (RSA III), or equivalent experience.

Aufgaben

• Act as first point of contact for written and telephone enquiries for the consultant and team, judging validity and priority.
• Meet urgent deadlines for complaints, reports and external organisations while maintaining patient confidentiality.
• Deal with telephone calls and emails and take appropriate action.
• Manage the consultant's diary, arrange meetings, take minutes and develop templates.
• Carry out reasonable requests from the consultant and line manager.
• Provide non-clinical information to patients about admissions and appointments.
• Reassure patients worried about test results and surgical planning.
• Handle calls sensitively with distressed or confused patients and relatives.
• Plan, manage and prioritise own workload independently.
• Work with booking coordinators, the pathway coordinator, the MDT and the wider admin team.

Kenntnisse

Attention to detail

Excellent communication

Teamwork

Typing speed

Work under pressure

Confidentiality & data protection

Ausbildung

Level 3 Business Admin/IT

Touch typing certificate

RSA III Secretarial qualification

Tools

EPIC

NHS information systems

Jobbeschreibung

This Medical Secretary post sits in the Vascular Surgery Department at Cambridge University Hospitals NHS Foundation Trust, alongside booking and pathway coordinators and the MDT. The work centres on being the first point of contact for consultants' written and telephone enquiries, managing diaries, minute-taking and urgent reports. Much of the phone work is with patients about appointments and test results, some of them distressed or confused. Visa sponsorship is not available, and candidates need at least six months' right to work from the start date.

What the job involves

• Act as first point of contact for written and telephone enquiries for the consultant and team, judging validity and priority
• Meet urgent deadlines for complaints, reports, medical reports and external organisations, keeping patient confidentiality
• Deal with telephone calls and emails and take appropriate action
• Manage the consultant's diary, arrange meetings, take minutes and develop templates
• Carry out reasonable requests from the consultant and line manager
• Provide non-clinical information to patients about admissions and appointments
• Reassure patients worried about test results and surgical planning
• Handle calls sensitively with distressed, angry or confused patients and relatives
• Plan, manage and prioritise own workload independently
• Work with booking coordinators, the pathway coordinator, the MDT and the wider admin team

Qualifications

• A level or Level 3 Business Admin/IT qualification, or equivalent
• Touch typing certificate, or equivalent
• Secretarial qualification (RSA III), or equivalent experience

Experience

• Administrative and secretarial work, including arranging meetings, minute taking and developing templates
• Prioritising, planning and organising own tasks to deadlines
• Customer service and dealing with enquiries in difficult situations
• Data entry and producing reportsMicrosoft Office and other IT packages

Skills & knowledge

• Attention to detail and accuracy
• Understanding of confidentiality, data protection and safe storage of confidential documents
• Excellent communication by telephone, email and face to face, and teamwork
• Accurate and speedy typing and keyboard skills
• Ability to work under pressure and adapt to change
• Understanding of NHS targets

Other

• Behaving towards patients, visitors and colleagues in line with the Trust values of safe, kind and excellent

Nice to have

• Medical Terminology Certificate, or equivalent
• Familiarity with EPIC
• Previous experience working in the NHS
• Knowledge of Trust information systems

What’s offered

• Development opportunities
• On-site leisure facilities and shopping concourse
• Day nurseries on site
• Reduced-cost hot food available 24/7
• Free Park and Ride and train station bus routes, plus reduced-cost Stagecoach travel
• Subsidised on-site parking for eligible staff
• Staff break space with free tea and coffee
• Flexible working options such as part-time, job share, term-time and flexible start and finish times