Medical Secretary

The Methodist Church in Britain; Carshalton; On-site; GBP 25,000 - 33,000; Part time

Benefits offered by this job

A wide range of staff benefits

Learning and development opportunities

Clear career pathways

Flexible working requests welcomed

Opportunities to work flexibly across

Job summary

The Royal Marsden NHS Foundation Trust is seeking a part-time Medical Secretary to support Team 12. The role involves handling first-point-of-contact calls from patients, carers and GPs, typing correspondence and processing new referrals within agreed timescales.

Experience as a medical secretary or administrator is required, with knowledge of medical terminology and good English communication. Proficiency in Word, Excel and Outlook and ability to work in a team under pressure are essential.

Qualifications

• General education to GCSE level or equivalent.
• Previous medical secretarial or administrative experience.
• Understanding of medical terminology.

Responsibilities

• First point of contact for service users, handling telephone enquiries from patients, carers, GPs and colleagues in other hospitals
• Type and distribute clinical and general correspondence to Trust standards
• Process new patient referrals within Trust and nationally agreed timeframes to meet cancer quality standards
• Open and action electronic and paper mail daily, including the consultant team's mail where required
• Input and maintain patient diagnoses and clinical unit data on the Hospital Information System
• Handle other patient-related information as required

Skills

Medical terminology

English communication

Teamwork

Prioritising workload

Working without close supervision

Calm under pressure

Education

GCSE level or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

This Medical Secretary post supports a consultant firm in Team 12 at The Royal Marsden NHS Foundation Trust, a world-leading cancer centre. The core of the work is first-point-of-contact calls from patients, carers and GPs, typing correspondence and processing new cancer referrals within agreed timeframes. It is part-time across three days, Monday, Thursday and Friday, with the working pattern varying by the consultant's clinical and administrative needs. Previous medical secretarial or administrative experience is required, and oncology terminology is preferred.

What the job involves

• First point of contact for service users, handling telephone enquiries from patients, carers, GPs and colleagues in other hospitals
• Type and distribute clinical and general correspondence to Trust standards
• Process new patient referrals within Trust and nationally agreed timeframes to meet cancer quality standards
• Open and action electronic and paper mail daily, including the consultant team's mail where required
• Input and maintain patient diagnoses and clinical unit data on the Hospital Information System
• Handle other patient-related information as required

What's required

Qualifications

• General education to GCSE level or equivalent

Experience

• Previous medical secretarial or administrative experience

Skills & knowledge

• Understanding of medical terminology
• Communicating effectively in written and spoken English with a wide range of people
• Working as part of a team
• Prioritising a busy workload with initiative
• Working without close supervision
• Remaining calm under pressure and coping with unanticipated demands

Other

• Competent in Microsoft Excel, Word and Outlook
• Handling sensitive information without compromising confidentiality
• Commitment to delivering high-quality customer service

What's offered

• A wide range of staff benefits
• Learning and development opportunities
• Clear career pathways
• Flexible working requests welcomed from point of hire
• Opportunities to work flexibly across a range of areas and specialities