Medical Secretary

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 23,000 - 28,000; Full time

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a Medical Secretary in the Vascular Surgery Department. The role supports consultants and the MDT, coordinating diaries, meetings and communications while handling patient information with confidentiality.

The successful candidate will be an organised, resilient communicator with sound NHS administration experience and strong typing skills, able to work under pressure in a fast-paced environment.

Qualifications

• Experience of administrative work.
• Secretarial and/or administrative diary management and meeting coordination.
• Ability to plan, prioritise workload and work with limited supervision.
• Sound office practices and NHS target awareness.
• Adaptability to change and ability to work under pressure.
• Excellent keyboard skills including touch and audio typing.
• Knowledge of medical terminology and hospital processes.

Responsibilities

• Provide first point of contact for the Consultant and team via phone and email.
• Coordinate diary, arrange meetings, take minutes and develop templates.
• Liaise with booking coordinators, pathway coordinators and MDT members.
• Handle urgent deadlines for complaints, reports and medical documents.
• Maintain patient confidentiality and use judicious prioritisation.

Skills

Diary management

Meeting coordination

Minute taking

Templates development

Audio typing

MS Word

Outlook

Hospital database

Medical terminology

Work under pressure

Tools

Microsoft Word

Outlook

Hospital database

Job description

An exciting opportunity has arisen for the position of a Medical Secretary role within the Vascular Surgery Department. The Medical Secretary role is challenging and will require attention to detail as well as being able to work under pressure. The post holder will work alongside booking coordinators, pathway coordinator and the MDT which includes consultants, nurses and a wider admin team. The successful applicant will work closely with the consultants to deliver high quality care., Experience of administrative workSecretarial and/or administrative including diary management, coordinating and arranging meetings, minute taking and developing templatesWork is managed rather than supervised. Act independently to plan, manage and prioritise own workload.Knowledge and understanding through experience of sound office and secretarial practices.Understanding of NHS targetsAbility to adapt to changeAbility to work under pressureExtensive keyboard skills including touch and audio typing.Knowledge of software programmes (Microsoft Word, Outlook and hospital database).Appropriate knowledge and understanding of medical terms and procedures.To provide the first point of contact for all written and telephone enquiries on behalf of the Consultant and his/her team, using judgement to establish validity and priority of the contact.Endeavour to meet urgent deadlines e.g. complaints, reports, medical reports and other external organisations, ensuring patient confidentiality is maintained.

To carry out reasonable requests made by the Consultant and Line Manager to whom you will be responsible.To deal with telephone calls, emails and take appropriate action as required.Provide non-clinical information to patients about admissions and appointments.Reassuring patients who are worried about test results and surgical planning.Telephone calls should be dealt with in a sensitive and tactful manner especially when liaising with distressed, angry or confused patients/relatives.

The successful candidate will need to be compassionate, resilient and self-motivated. This includes a positive approach to team working and have excellent interpersonal and problem solving skills. The ability to produce high quality work to timelines whilst managing conflicting priorities is essential. If you are an excellent communicator, passionate about providing high quality care and you thrive in a complex and fast-paced environment we would love to hear from you.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.