Medical Secretary - Full time or part time

Nouvita Healthcare Ltd.; Baldock; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Fully funded training and professional

Pension scheme

Free Parking

Birthday leave after 1 year

Job summary

Nouvita Healthcare Ltd. is seeking a diligent Medical Secretary for Baldock Manor Hospital to support a Consultant and ward team. You will manage diaries, transcripts, referrals and patient records with strict confidentiality and accuracy.

The role requires excellent IT skills, minute taking, and the ability to work calmly under pressure within a busy clinical environment. Full-time hours, with benefits and ongoing training.

Qualifications

• Experience in an office environment.
• Fully IT literate, especially Microsoft Office and databases.
• Ability to work independently and in a team.
• Calm under pressure; accurate minute taking.
• Excellent verbal and written communication; strong organisational skills.

Responsibilities

• Screen calls, record messages, schedule appointments and referrals.
• Take minutes during meetings and governance.
• Maintain calendars and diaries; transcribe dictations and prepare reports.
• Maintain patient records and handle confidential information under GDPR.

Skills

Office experience

IT literacy

Minute taking

Verbal and written communication

Organisation/time management

Teamwork

Calm under pressure

Touch typing

Education

AMS PAR/NVQ (Medical Secretary/Administrative qualification)

Tools

Microsoft Office

Job description

About The Role

Are you an organised, calm administrator looking for a role with real purpose? Baldock Manor is our specialist psychiatric hospital, where our clinical teams support people through some of the most difficult periods of their lives. As Medical Secretary, you will work side by side with a Consultant and ward team as the person who keeps everything running – the diaries, the reports, the records and the referrals – so that clinicians can focus on patient care. It is a varied, fast moving role where no two days look the same, and where your accuracy and discretion genuinely make a difference to patients. If you thrive on being the person everyone relies on, we would love to hear from you!

What you will do:

• Represent medical staff by screening incoming telephone calls, recording and transmitting messages, scheduling appointments, arranging referrals to other healthcare providers, scheduling appointments for consultations, tests, scans, etc.
• Take minutes during meetings, HR investigations and clinical governance.
• Maintain calendars and diaries, scheduling appointments, consultations, professional meetings.
• Produce information by transcribing dictations, preparing medical reports and summaries, patient histories, manuscripts and correspondence.
• Provide historical reference by developing and utilising filing and retrieval systems, maintaining patient records, recording meeting discussions.
• Maintains patient confidence and protect operations by keeping information confidential.
• Liaise and maintain close relationships with other secretaries and administrative staff and to cover leave for other secretaries when necessary.
• Provide front of house cover when needed.
• Maintain office supplies inventory by checking stock, anticipating needs, placing and expediting purchase orders and verifying receipt.
• To prioritise and efficiently organise own workload to ensure that all tasks are completed in a timely manner.
• To support with processing and recording of information for regular audits.
• Maintain patient and staff confidentiality in accordance with GDPR guidelines.
• Maintaining quality results by following and enforcing standards.

Essential Skills & Knowledge:

• Experience of working within an office environment
• Fully IT literate, particularly with Microsoft Office programs and database systems
• Ability to work both independently and within a team
• Ability to keep calm under pressure
• Touch and audio typing skills
• Experience in accurate minute-taking
• Excellent verbal and written communication skills
• Excellent organisational/interpersonal and time management skills
• Able to work within a Team
• Able to prioritise workload and manage competing demands

Desirable

• Previous experience of working within the Mental Health Sector
• Previous experience as a Medical Secretary or Ward Administrator
• Medical Secretary or Administrative qualification – e.g. AMSPAR, NVQ
• Knowledge of medical/mental health terminology and health information practices
• Experience of collating information for auditing

Benefits:

Join us and you will be well looked after. We invest in our people with ongoing training and development, and back that up with a benefits package designed to make life a little easier – from healthcare cover and extra leave on your birthday to free parking on site.

• Fully funded training and qualifications
• Genuine career progression within a growing organisation
• Full induction and ongoing support from an experienced management team
• Pension scheme
• Fully funded DBS
• Cash back health scheme
• Blue Light Card
• Nursery Childcare Scheme
• Refer-a-friend bonus (up to £1,000)
• Employee Assistance Programme
• Free Parking
• Free hot drinks
• Birthday leave following one years’ service
• Long service awards recognition

Hours:

Full time - Monday to Friday 9am to 5pm, Part time hours are also considered

About Us

Baldock Manor is rated Good by the CQC, whose most recent report specifically recognised the contribution of our Therapies team. The hospital comprises two older adult acute inpatient wards (male and female), with an accredited female PICU currently dormant and offering real potential for redevelopment which is an unusual service development opportunity for a psychologist building their career.

Nouvita Healthcare is a growing healthcare provider, made up of a hospital, nursing & residential care homes and supported living services and is on a mission to provide personalised and effective care. What stands out in our hospital is the focus on psychology led treatments and the vibrant and inclusive multi-disciplinary team, as well as a collegiate atmosphere which makes working here enjoyable even on the busy days!

Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident and Mindful employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to: [e-mail]