Medical Records Appointments Officer

Mcht; Crewe; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Forces-friendly employer

Job summary

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) in Crewe is seeking an Clerical Officer in Medical Records to support the Appointments Team. The role is desk based, involving booking outpatient appointments, reception duties and handling patient enquiries.

Flexibility across Leighton Hospital and Infinity House may be required. The team emphasises confidentiality, accuracy, and a proactive approach to improving service delivery.

Qualifications

• GCSE Maths and English (grade C or above), or equivalent qualifications.
• Awareness of confidentiality in accordance with Data Protection Act and guidelines.
• Knowledge of Trust systems: Meditech, Somerset, NHS e-Referral Service, Bookwise, Envoy.

Responsibilities

• Appointments – booking outpatient appointments, managing waiting lists and liaising with patients or carers (desk based).
• Reception – welcoming patients, reviewing key information in the patient administration system and confirming attendance/rescheduling.
• Call Centre – central contact centre handling telephone queries and rebooking requests (desk based).
• Library – storage, retrieval and management of patient health records (may be physically demanding).
• Clinic Preparation – preparing patient health records for outpatient appointments (high accuracy required).

Skills

Communication skills

Verbal communication

Written communication

Organisational skills

Attention to detail

Teamwork

Education

GCSE Maths and English (grade C or above)

Tools

Meditech

Somerset

NHS e-Referral Service

Bookwise

Envoy

Job description

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) in Crewe is seeking an Clerical Officer in Medical Records to support the Appointments Team. The role is desk based, involving booking outpatient appointments, reception duties and handling patient enquiries.

Flexibility across Leighton Hospital and Infinity House may be required. The team emphasises confidentiality, accuracy, and a proactive approach to improving service delivery.