Medical ReceptionistAdmin Assistant

The Methodist Church in Britain; Whitley Bay; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Full training programme

Regular social activities outside work

Job summary

The Methodist Church in Britain is seeking a Medical Receptionist and Admin Assistant for Whitley Bay Health Centre. The role covers front-of-house and admin tasks, including booking appointments, handling calls, registering arrivals, and processing clinical records.

The position operates on a rotating schedule up to five days between 08:00 and 18:00, with full training provided. Experience in a busy reception or office and handling confidential information is preferred.

Qualifications

• Previous experience of working in a busy office or reception area.
• Experience of handling confidential and sensitive information.
• Good keyboard and basic computer skills; knowledge of computer systems.
• Pleasant telephone manner and good communication and people skills.

Responsibilities

• Booking, cancelling and revising patient appointments with clinicians across the health centre.
• Answering calls, transferring them and taking messages.
• Registering patient arrivals.
• Taking enquiries and repeat medication requests from patients.
• Dealing with new and temporary patient registrations.
• Updating patient demographic details on the system.
• Filing and maintaining clinical records, paper and electronic, in order and available to clinicians.
• Scanning and coding clinical letters.
• Handling incoming and outgoing post and getting letters and samples ready for courier collection.
• Contacting hospitals and clinics for results and giving results at clinicians' request.
• Recalling patients who did not attend and inviting patients for routine review.
• Keeping the waiting area a safe environment for all users.

Skills

Good keyboard skills

Basic computer skills

Knowledge of computer systems

Good communication and people skills

Pleasant telephone manner

Staying calm and completing tasks

Education

Good standard of general education

Job description

This Medical Receptionist and Admin Assistant post sits in the admin team at Whitley Bay Health Centre, which serves around 15,000 patients. The work is front-of-house and admin: booking appointments, answering calls, registering arrivals, filing and coding clinical records and handling results, with rotation through departments. Days are varied and busy, on a rota of up to five days between 08:00 and 18:00, with full training given. Fit depends on experience in a busy reception or office and handling confidential information.

What the job involves

• Booking, cancelling and revising patient appointments with clinicians across the health centre
• Answering calls, transferring them and taking messages
• Registering patient arrivals
• Taking enquiries and repeat medication requests from patients
• Dealing with new and temporary patient registrations
• Updating patient demographic details on the system
• Filing and maintaining clinical records, paper and electronic, in order and available to clinicians
• Scanning and coding clinical letters
• Handling incoming and outgoing post and getting letters and samples ready for courier collection
• Contacting hospitals and clinics for results and giving results at clinicians' request
• Recalling patients who did not attend and inviting patients for routine review
• Keeping the waiting area a safe environment for all users

What’s required

Qualifications

• Good standard of general education

Experience

• Previous experience of working in a busy office or reception area
• Experience of handling confidential and sensitive information

Skills & knowledge

• Good keyboard skills
• Basic computer skills
• Knowledge of computer systems
• Good communication and people skills
• Pleasant telephone manner
• Staying calm and completing tasks

Nice to have

• Experience as a GP receptionist
• Sound understanding of confidentiality issues
• Experience in a busy office environment

What’s offered

• Full training programme
• Regular social activities outside work