Medical Receptionist/Care Navigator with additional duties

NHS Jobs; Gloucester; On-site; GBP 20,000 - 26,000; Full time

Job summary

NHS Jobs in Gloucester is seeking a Medical Receptionist/Care Navigator to support patients, GPs and staff, ensuring high standards of service.

You will deliver excellent customer service, manage bookings, handle simple queries and assist with rota planning, contributing to smooth practice operations and patient welfare. The ideal candidate is organised, IT proficient and a friendly, proactive communicator.

Qualifications

• Excellent customer service skills.
• Strong organisational skills.
• Confident IT skills.
• Empathy and a friendly disposition.
• Proactive and quick learner.
• Excellent communication skills.
• Ability to support team members and be a point of contact for queries.

Responsibilities

• Being able to prepare the Staff rota in a timely manner
• Dealing with low level complaints/patient queries (associated with Reception/appointment matters)

Skills

Customer service

Telephone manners

Organisational skills

IT skills

Empathy

Proactive learner

Communication skills

Team support

Staff rota preparation

Complaint handling

Job description

Medical Receptionist/Care Navigator with additional duties

We would expect you to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.

• Excellent customer service skills and telephone manner
• Strong organisational skills and effective multi-tasking
• Confident IT skills
• A genuine passion for people's welfare with a kind and friendly disposition
• A proactive and quick learner
• Excellent communication skills
• Ability to support other team members and be a point of contact for queries and questions
• Being able to prepare the Staff rota in a timely manner
• Dealing with low level complaints/patient queries (associated with Reception/appointment matters)