Medical Receptionist/Administrator

NHS; City Of London; On-site; GBP 20,000 - 28,000; Part time

Job summary

A community healthcare provider in London is seeking a dedicated receptionist to manage appointments and patient records. You will play a key role in providing a positive experience for patients, working closely with healthcare professionals in a dynamic environment. Ideal candidates will have strong communication and IT skills, and must be educated to GCSE level. Flexibility to cover shifts is essential. Competitive pay and benefits included.

Qualifications

• Educated to GCSE level or equivalent.
• GCSE Mathematics & English (C or above).
• AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care.

Responsibilities

• Manage appointments, patient records, and assist with administrative duties.
• Greet and direct patients, register patients, and process information.
• Liaise with multidisciplinary team members and external agencies.

Skills

Excellent communication skills (written and oral)

Strong IT skills

Competent in the use of Office and Outlook

Effective time management

Good interpersonal skills

Problem solving & analytical skills

Education

GCSE level or equivalent with Mathematics & English (C or above)

AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care

Job description

The Selhurst Medical Practice isa small family friendly GP practice located in the heart of Selhurst, Croydon,with just over 5000 patients. We aim to deliver a high standard patientexperience through traditional GP values, putting our patients' needs at theheart of everything we do and getting to know our patients well whilst workingin a friendly team environment.

Main duties of the job

We are seeking a dedicatedindividual to be the welcoming face of our practice. As the first point ofcontact for patients, you will play a vital role in ensuring a positive andefficient experience for everyone who visits or calls our surgery. You will manageappointments, patients records and assist with various administrative duties tosupport our clinical team in delivering excellent patient care.

Busy and Dynamic Environment: The reception area of our surgery is always active, and you'll thrive in a fast-paced setting where no two days are the same.

Patient-Focused Care: Our atmosphere is professional yet welcoming. You'll be part of a team that places compassion and empathy at the forefront, making patients feel supported from the moment they enter the surgery.

Team-Oriented Culture: You'll work closely with our dedicated doctors, nurses and administrative staff.

You will work 30 hours per week:

Monday 07:45 - 14:00

Tuesday 07:45 - 14:00

Thursday 07:45 - 14:00

Friday 07:45 - 14:00

NOTE: Due to the needs of the business, we require flexibility to cover holidays and absences, therefore days and hours of work may change.

About us

If you are a caring, hard working, efficientand dedicated individual, we would love to hear from you!

Join us at Selhurst MedicalCentre and be part of a team that truly makes a difference in our community.

Job responsibilities

To be responsible forundertaking a wide range of reception and administrative duties and theprovision of general support to the multidisciplinary team. Duties can includebut are not limited to, greeting and directing patients, patient registration,booking appointments, processing of information (electronic and hard copy) andassisting patients as required. To act as the central point of contact forpatients, the distribution of information, messages and enquiries for theclinical team, liaising with multidisciplinary team members and externalagencies such as secondary care and community service providers.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ Level 2 in Health and Social Care

Experience

• Excellent communication skills (written and oral)
• Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident Flexible and cooperative
• Motivated Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours

Knowledge and skills

• Experience of working with the general public
• Experience of administrative / receptionist duties
• Experience of working in a health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.