Medical Receptionist - 37 Hours per Week

West Farm Surgery; Newcastle upon Tyne; Sur place; GBP 15 000 - 21 000; Plein temps

Résumé du poste

West Farm Surgery is seeking a friendly Medical Receptionist to join their established practice team in Newcastle upon Tyne. The role is 37 hours per week across four days, with a 30-minute lunch break.

The post involves welcoming patients, handling calls, scheduling appointments and supporting the practice team in a busy environment. The ideal candidate will have excellent communication, strong organisational skills and a professional, confidential approach.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• Ability to work well under pressure in a busy environment.
• Flexible and reliable approach to working hours.
• Experience using SystmOne is desirable.
• Previous reception or healthcare experience is desirable.

Responsabilités

• Greet and direct patients and visitors.
• Make appointments in person and over the telephone.
• Process daily tasks and manage incoming mail and records.
• Handle registrations and medical records for patients.

Connaissances

Communication

Customer service

Organisation

Teamwork

Outils

SystmOne

Description du poste

Medical Receptionist - 37 Hours per Week

We are looking for a friendly, approachable and organised Medical Receptionist to join our established practice team.

This is an opportunity to welcome a new member of staff following the departure of a much-valued, long-serving colleague. We are keen to find someone who enjoys working with people, takes pride in providing a helpful and professional service, and would like to become part of our team.

The role is an important one within the practice, as our reception team is often the first point of contact for patients, both face-to-face and over the telephone. We are looking for someone who is welcoming, compassionate and able to remain calm and organised in a busy environment.

Working Hours

This is a 37-hour per week position, worked over four days:

• Monday: 8.15am 6.00pm
• Tuesday: 8.15am 6.00pm
• Thursday: 8.15am 6.00pm
• Friday: 8.15am 6.00pm

A 30-minute unpaid lunch break is included each working day

Main duties of the job

Ideally, you will have:

• Previous experience working within a GP practice or primary care setting.
• Experience of using SystmOne.
• Excellent communication and customer service skills.
• A friendly, caring and professional approach.
• Good organisational skills and the ability to prioritise workloads.
• The ability to work both independently and as part of a team.
• An understanding of the importance of confidentiality and patient care.

About us

West Farm Surgery is a small, friendly practice situated on the Longbenton estate, providing healthcare services to approximately 6,000 patients. We are conveniently located close to a metro station and major bus routes, making us easily accessible.

If you would like to join a supportive and welcoming practice team, where the contribution of every team member is valued and where providing a positive experience for our patients is at the heart of what we do we would love to hear from you.

Job responsibilities

Job Title: Medical Receptionist

Responsible to: Practice Manager

Job Overview:

To provide a high quality reception service to all users ina professional, courteous and efficient way.

Be the first point of contact for the practice projecting apositive, friendly image to all service users either in person or over thetelephone and direct them to the most appropriate service for their needs.

Responsibilities

Reception

Greet and direct patients andvisitors

Make appointments both in personand over the telephone

Deal with requests for homevisits according to the practice protocol

Deal with general enquires frompatients and external agencies

General assistance to practiceteam and respond to the needs of the doctors/nurses during surgery

Process daily tasks received frompatients and team members

Give out test results followingGP instructions

Administration

Registration of patients

Return medical records forpatients who are deceased/leaving the practice

Processing patient change ofaddress

When required process incomingmail

Scanning of hospital letters

Prepare outgoing mail

Input and extract data from thepractice computer system

Prescriptions

Process repeat prescriptions inaccordance with the practice policy

Hand out repeat prescriptionsensuring patient identity is verified

Deal with prescriptions queries frompatients and pharmacies

General

Keep the waiting area andreception tidy at all times

Make refreshments for doctors,other team members or visitors to the practice as requested

Ensure consulting rooms are wellstocked

Any other reasonable dutiesassigned by manager

Confidentiality

Patients trust us with and allow us to gather sensitiveinformation in relation to their health care needs. They have a right to expect that staff willrespect their privacy and act accordingly

In line with their daily duties the employee may haveinformation relating to patients and their carer, practice staff and otherhealthcare workers. They may also haveaccess to information relating to the practice as a business. All such information is strictlyconfidential.

Information relating to patients, carers, colleagues,healthcare workers or any business matters may only be shared with authorisedpersons and in accordance with the practice policies and procedures in relationto confidentiality.

Health and Safety

The employee will observe health and safety guidelines atall times and report any potential risks identified.

Equality andDiversity

The employee will support the equality, diversity and rightsof patients, carers and colleagues and respect the privacy, dignity, needs andbeliefs of patients, carers and colleagues

Experience

• Excellent communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Ability to work well under pressure in a busy environment
• Flexible and reliable approach to working hours
• Experience using SystmOne is desirable
• Previous reception or healthcare experience is desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£13 an hourTo be reviewed after probationary period