Medical Receptionist

Marton Medical Practice; Lancashire; Sur place; GBP 18 000 - 19 000; Temps partiel

Résumé du poste

Marton Medical Practice in Blackpool is seeking a morning medical receptionist to join our busy reception team. The part-time role is 20 hours per week, 8:00–12:00, Monday to Friday, with flexibility to cover leave or additional projects as needed.

The ideal candidate will be well organised with excellent interpersonal and communication skills, capable of handling complex information, and providing friendly, confidential service to patients and colleagues in a busy GP setting.

Qualifications

• Experience of Customer Service.
• Experience of working as part of a team.
• Experience of working with other healthcare professionals.
• Experience of working in an office environment.
• Previous experience of Medical Reception in General practice.

Responsabilités

• Provide and maintain a high standard of administrative services for colleagues and patients in General Practice.
• Receive telephone calls and emails and take appropriate action per practice protocols.
• Operate the appointment system including Home Visits and direct patients to appropriate clinician.
• Organise transport following practice protocol.
• Input, locate and retrieve data accurately using the practice computer and recording messages.

Connaissances

Customer service

Teamwork

Communication

Telephone skills

Organisation

Formation

GCSE Math & English

5 GCSEs incl Math & English

Outils

EMIS Web

Microsoft Office

Description du poste

Due to long service staff retirements we are recruiting for a morning medical receptionist.

This position is 20 HOURS PER WEEK 8am - 12noon Monday to Friday

The successful candidate will be well organised with excellent interpersonal and communication skills.

You will be working as a member of our Reception Team to deliver aprofessional, complex and comprehensive reception and administrative service to ourclinical colleagues and patients.

It is essentialthat applicants are flexible to finish later than their normalworking pattern and to cover colleague leave and additional projects when necessary.

Main duties of the job

The General Practice Receptionist performs a complex and rewarding job in a busy and dynamic environment. They are committed to the role, work effectively as a team.

The ideal candidate will be a team player, have excellent customer service skills, the ability to deal with patients in a professional and friendly manner, the ability to process complex information quickly and accurately in a busy working environment.

The reception team is small but effective, requiring the successful candidate to be present, reliable and to contribute positively to the success of the team.

You should have good IT skills and be keen to learn.

About us

Marton Medical Practice is a friendly and very busy GeneralPractice based within Whitegate Health Centre in Blackpool.

We have a full compliment of health and administrative professionals working together to promote the health and wellbeing of our patient population and that of our team.

Applications are welcome from those with good customer service experience in a busy working environment or with existing Health Care or GPPractice reception experience.

If you're willing to work hard and commit to the role, and our team, you will be supported to succeed.

Job responsibilities

MAIN DUTIES OF POSTHOLDER

PROFESSIONAL

To provide and maintain a highstandard of administrative services for colleagues and patients in GeneralPractice offering a helpful, friendly and confidential reception service

Receive telephone calls and electronicmail and take appropriate action as per practice protocols. Mail handling,preparation and distribution following practice protocols.

Operate the practice appointmentssystem including requests for Home Visits following practice protocol. Directpatients to appropriate Health Care Professional for advice concerning HealthPromotion / Chronic Disease Management

OrganiseAmbulance / other transport following practice protocol

Know how receptionists input, locateand retrieve data and use the practice computer on a day-to-day basis. Ensureaccuracy when processing patient requests, recording patient information,booking appointments and taking messages following practice protocols.

Accurate messagetaking and liaison with and primary health care team colleagues and patients.

Know how toproduce repeat prescriptions following the practice protocols.

Ability totake appropriate action for pathology links following the practice protocol.

Recognise emergency situations, problemsand difficulties and ability to take prompt action following practiceprotocols. Able to perform Cardio-pulmonary resuscitation according to currentUK guidelines.

Confidentiality of information gained atwork must be preserved at all times. General Data Protection Regulations mustbe adhered to.

EDUCATIONAL

Identifypersonal development and training needs in conjunction with the manager.

Supportothers with their training and development needs.

To participate in continuing educationand maintain a contemporary level of professional knowledge and skills in linewith practice requirements.

PERSONNEL

Co-operation with the practice toensure all members of the team adheres to statutory regulations/policies andcodes of practice and departments safety rules.

Experience

• Experience of Customer Service
• Experience of working as part of a team
• Experience of working with other healthcare professionals
• Experience of working in office environment
• Previous experience of Medical Reception in General practice

Knowledge and Skills

• Good written and verbal communication skills
• Good telephone manner and skills
• Good organisational skills
• Effective time management and the ability to prioritise
• Ability to work as part of a team and liaise with other professionals
• Diplomatic
• You will need to portray a professional outlook to inspire confidence in service users
• Committed to self-development to meet the requirements of the role.
• Knowledge of Data Protection and GDPR
• Familiar with EMIS Web computer system
• Able to support other team members
• Clinical coding
• Awareness of computer processing
• Knowledge of Microsoft Office
• Awareness of Safeguarding

Personal Attributes

• A good sense of responsibility
• Commitment to continuing professional development
• Neat and professional appearance
• Flexibility in working arrangements
• Adaptable to changes in working environment and practices
• Ability to remain composed and professionally effective in all circumstances
• Consideration and discretion in sensitive patient situations
• To use a VDU for significant amounts of time
• Ability to handle conflict appropriately
• Able to show initiative

Qualifications

• GCSE Mathematics and English Language grade C or above (grade 4 or above from 2018)
• 5 GCSEs including Mathematics and English Language grade C or above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience£12.71 to £13.34 per hour depending on experience