Medical Receptionist

Hanmer Surgery; West Midlands; On-site; GBP 13,000 - 17,000; Part time

Job summary

Hanmer Surgery in the West Midlands is seeking a friendly receptionist/administrator to join our small GP practice on a part-time basis, suitable for job share. You will be the first point of contact for patients, helping to create a welcoming and positive experience.

Hours are up to 24 hours per week across Mon, Wed, Thu and Fri with shifts described. The role covers admin tasks, appointment scheduling, data entry, and supporting clinical staff in a busy rural practice.

Qualifications

• Experience in administrative duties in a general practice is preferred.
• Ability to handle multiple tasks with accuracy and discretion.
• Excellent communication, both written and verbal, with patients and staff.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming calls and transfer or respond to callers.
• Signpost patients to the correct service.
• Manage emails and correspondence as required.
• Data entry of registrations and patient information.
• Process repeat prescriptions in line with guidelines.
• Complete opening and closing procedures per rota.
• Training on all systems will be provided.

Skills

Communication skills

IT skills

Telephone manner

Office software

Time management

Teamwork

Problem solving

Policy adherence

Education

General education

GCSE English

GCSE Maths

Tools

Office

Outlook

EMIS

Job description

Job summary

We are looking for a friendly and personable Receptionist/ Administrator to join our small GP Practice in Hanmer. This is a part‑time position (suitable for job share) and is a varied and rewarding role where you will be one of the first points of contact for our patients, helping to create a welcoming and positive experience for everyone who contacts or visits the practice.

Hours of work: up to 24 hours per week

• Monday 8.00 am - 6.30 pm (hour lunch)
• Wednesday 1.30 pm - 6.30 pm
• Thursday 2.00 pm - 6.30 pm
• Friday 9.00 am - 2.00 pm or 1.00 pm - 6.00 pm (variable and can be discussed at interview)

Main duties of the job

• Maintain and monitor the practice appointmentsystem
• Process personal, telephone and e-requests forappointments
• Answer incoming phone calls, transferringcalls or dealing with the callers request appropriately
• Signposting patients to the correct service
• Initiating contact with, and responding to,requests from patients, team members and external agencies
• Clinically code data and enter patientshealthcare information on to the clinical system (EMIS)
• Data entry of new and temporary registrationsand relevant patient information as required
• Direct requests for information, i.e. insurance/solicitors letters and DVLA forms to theadministrative team
• Completion of Subject Access Requests using dedicated software (training provided)
• Manage all queries as necessary in anefficient manner
• Maintain a clean, tidy, effective working area
• Monitor and maintain the reception area andnotice boards
• Support all clinical staff with general tasksas requested
• Action incoming and outgoing emails andcorrespondence as necessary
• Filing/photocopying and retrieving paperwork
• Processing repeat prescriptions in accordancewith Practice guidelines
• Scan patient related documentation and attachscanned documents to patients healthcare records
• Complete opening and closing procedures inaccordance with the duty rota
• Training on all systems will be provided

About us

We are a small, friendly, and community-focused rural GP practice located just outside Hanmer. We are proud of the strong relationships we have built with our patients and the personal, caring service we provide. As a training practice for medical students from Keele University, we are committed to supporting learning and development while continuing to deliver high‑quality patient care. You would be joining a welcoming and supportive team that works closely together, helping one another to provide the best possible experience for our patients. As our Receptionist/Administrator, you will play an important role in the day-to-day running of the practice and be a valued member of our team.

Job description

In addition to the main responsibilities listed:

Confidentiality

Our patients trust us with sensitive personal and health information, and we take that responsibility very seriously. Everyone who works at the practice plays an important role in maintaining patient confidentiality and ensuring information is handled with care, professionalism, and respect. Any information relating to patients, colleagues, healthcare partners, or the business of the practice should only be shared with authorised individuals and always in line with practice policies, data protection requirements, and confidentiality guidelines. Maintaining patient trust and protecting sensitive information is an essential part of this role.

Health and Safety

The post holder will:

• Maintain a safe and tidy workspace
• Identify and manage risks and report any concerns or incidents appropriately
• Follow practice Health and Safety procedures

Training

• Participate in training and development as required for the role
• Update and manage knowledge and skills
• Partake in annual appraisal review

Equality and Diversity

• Respects privacy, dignity, needs and beliefs of patients, carers and colleagues
• Acting in a non-judgemental and inclusive manner
• Adhering with practice procedures, policies and current legislation

Person Specification

Qualifications

Essential

• Good standard of general education

Desirable

• GCSE (or equivalent) in English and Mathematics Grade C (4) or above

Experience

Essential

• Experience of administrative duties
• Experience in working with the general public/patients

Desirable

• Experience of working in primary care

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Problem solving
• Ability to follow policy and procedure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name
Hanmer Surgery

Address
The Surgery
Sandy Lane
Hanmer
Whitchurch
Shropshire
SY13 3DL
United Kingdom

Employer's website