Receptionist/Care Navigator

West Suffolk Clinical Commissioning Group; Basildon; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

NHS Pension

On site parking

Competitive salary

Job summary

Langdon Hills Medical Centre is seeking a receptionist/care navigator on a part-time basis (approximately 20-30 hours per week). You will greet patients, manage bookings, maintain records, and liaise with clinicians to ensure high-quality patient care.

The role requires excellent communication, privacy, and IT/admin skills. You will work with a friendly team, supporting patient access and confidentiality, with training on GDPR and local procedures.

Qualifications

• Excellent communication and interpersonal skills with a clear telephone manner.
• Experience of working with the general public and maintaining confidentiality.
• Strong IT and administration skills with the ability to work as part of a team.

Responsibilities

• Greet and direct all patients.
• Book, amend and cancel appointments using the practice clinical system.
• Handle patient queries sensitively and confidentially.
• Maintain accurate patient records including scanning and filing medical documents.
• Liaise with clinicians, nurses and colleagues as required.
• Accept, issue and hand out prescriptions, letters, completed forms, specimen bottles, etc.
• Deal with requests for information and managing problems and complaints.
• Advise patients of practice procedures; answer the telephone, promptly.

Skills

Communication skills

Interpersonal skills

Customer service

IT skills

Administration skills

Confidentiality

GDPR knowledge

Tools

System One

Job description

About the Role

Langdon Hills Medical Centre has an exciting opportunity for a receptionist/care navigator to join our professional team on part-time basis for approximately 20-30 hours per week, days and times will be discussed at interview. This role is key in assisting our practice in providing the highest quality of patient care.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Greet and direct all patients;
• Book, amend and cancel appointments using the practice clinical system.
• Handle patient queries sensitively and confidentially.
• Maintain accurate patient records including scanning and filing medical documents.
• Liaise with clinicians, nurses and colleagues as required.
• Accept, issue and hand out prescriptions, letters, completed forms, specimen bottles, etc;
• Deal with requests for information and managing problems and complaints;
• Advise patients of practice procedures;
• Answer the telephone, promptly.

About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills and interpersonal skills, with a clear and polite telephone manner;
• Experience of working with the general public, being sensitive and empathic in distressing situations;
• Confidence to work as part of a team and ability to "think on your feet";
• Strong IT and administration skills;
• Friendly, reliable and punctual; discreet and able to maintain confidentiality; proactive team player. Understanding of patient confidentiality and GDPR with willingness to undertake relevant training.
• Previous medical or healthcare receptionist experience using System One is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

Langdon Hills Medical Centre is an innovative, well organised and forward-thinking GMS training practice. We have a practice population of 145900 patients with a growing list size. We have a supportive nursing and administrative team and use the SystmOne computer system. We offer a competitive salary, NHS Pension and on site parking.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.