Receptionist

West Suffolk Clinical Commissioning Group; Bedford; On-site; GBP 9,000 - 11,000; Part time

Job summary

King Street Surgery in Kempston is seeking a part-time Receptionist/Administrator to join our busy team. The role offers 19 hours per week across fixed shifts, with occasional cover for holidays and sickness.

You will answer queries, book appointments on the computerised system, handle filing and records, and liaise with clinicians. Training is provided, and a calm, friendly approach is essential.

Qualifications

• Experience in front-line customer service or reception in a medical setting (training provided).
• Reliable, empathetic and able to stay calm under pressure.
• GCSEs or equivalent.

Responsibilities

• Handle patient enquiries in person or by telephone in a courteous manner.
• File, keep records and process documents; liaise with doctors and staff.
• Prepare for each surgery and ensure premises are tidy.
• Receive and make calls, take accurate notes; book and cancel appointments.
• Explain procedures on registration and address changes; operate systems.
• Maintain admin systems and open/close surgery premises.

Skills

Front-line customer service

Reception experience

Teamwork

Education

GCSE grade A-C or equivalent

Tools

Computerised appointments system

IT skills

Job description

About the Role

King Street Surgery in Kempston are recruiting a Receptionist/Administrators to join our busy team. This position is offered on a part-time basis for 19 hours per week working the following hours:

Monday 2.30-6.30

Wednesday 1.30-6.30

Thursday 2.30-6.30

Friday 12.30-6.30

Flexibility is required for holiday and sickness cover of colleagues.

We are a large GP practice in Kempston, Bedford across three sites with a team of Doctors, Nurses, Administrators and Receptionists.

Duties will include:

• To be part of the team contributing to the smooth running of the Practice by ensuring that all enquiries from patients in person or by telephone are handled efficiently and courteously.
• Filing, record keeping and the processing of documents. The role involves liaising with doctors and other members of staff.
• Prepare for each surgery, ensuring premises are tidy.
• Receive and make telephone calls and take accurate notes.
• Book and cancel appointments as necessary and deal efficiently with the computerised appontments system.
• Answer general enquiries and explain practice procedures e.g. on registration, changes of address, etc.
• Issue medication prepared by the Dispenser when the dispensary is closed, and to take and account for any prescription charges due as appropriate.
• Maintain and operate computer and manual administrative systems.
• Open and close surgery premises.
• Inform patients of results of hospital tests as directed by the doctor.
• The reception/admin staff forms one team and provides cover across a range of administrative duties associated with the surgery.

Please note that we will only contact shortlisted candidates and that the applications may close early.

About the Candidate

We are looking for somebody with experience of working with the public in a front-line customer service role or reception experience within a medical setting, though not essential as full training will be provided.

You will also require the following:

• GCSE grade A-C or equivalent
• Good IT skillsNHS experience would be useful but is not essential
• Empathetic nature
• Able to remain calm under pressure

About Us

King Street Surgery is a long established practice, offering a high quality service to patients, within a supportive and caring environment. As a training practice across three sites we are at the forefront of clinical practice and our practice ethos is one which supports training and development.

List size of 21,150, with 7GP Partners, 12 salaried GPs, Nursing team, paramedic, Clinical Pharmacists, Management and Administration teams

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.