Medical Receptionist

American Family Care, Inc.; Warminster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a patient check-in specialist to manage patient records and payments, ensuring smooth patient flow and excellent customer service. The role requires attention to detail and basic computer skills, with opportunities for advancement in a supportive work environment.

Benefits

401(k)

Health insurance

Paid time off

Flexible schedule

Training & development

Qualifications

• High school diploma or equivalent required.
• Previous medical clerical experience preferred.
• Well-groomed appearance and clear phone mannerisms.

Responsibilities

• Prepare the clinic for opening by reviewing the facility and preparing documents.
• Greet patients and obtain insurance and ID copies.
• Register patients and verify insurance accurately.

Skills

Customer service skills

Attention to detail

Basic computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefits, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care providers in the U.S., offering services seven days a week on a walk-in basis. Our state-of-the-art centers focus on episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capabilities.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. Specific job duties and benefits may vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, maintaining patient records, and ensuring smooth patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide initial paperwork, and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments; address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing documentation and submitting reports.
• Perform cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Perform other duties and responsibilities as assigned.

Qualifications

High school diploma or equivalent. Previous medical clerical experience preferred. Basic computer skills, e.g., Microsoft Office. Accuracy and attention to detail. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.