Medical Receptionist

Supertemps Ltd; Wales; On-site; GBP 10,000 - 40,000; Part time

Job summary

A dynamic support organization based in Conwy is seeking a Medical Receptionist. This role involves being the first point of contact for customers, managing digital queries, and ensuring efficient handling of appointments and enquiries. Candidates should have strong reception experience, excellent communication skills, and be adaptive to new IT systems, including EMIS. This temporary position offers a competitive hourly rate and the potential to become permanent, aiming to create a positive impact within the local community.

Qualifications

• Experience in reception and administration, preferably in a busy environment.
• Confidence in IT skills; EMIS experience is highly desirable.
• Strong communication abilities and capability to manage conflict.

Responsibilities

• Acting as the first point of contact for customers.
• Managing digital triage queries and supporting patients.
• Handling enquiries, appointments, and samples accurately.

Skills

Reception experience

Strong IT skills

Excellent communication

Problem-solving mindset

Organisational skills

Tools

EMIS

Microsoft Outlook

Microsoft Teams

Job description

Looking to join a supportive organisation offering a competitive salary and the chance to make a real difference to the local community? This role offers the opportunity to bring your strong reception and administration skills to a fast-paced organisation while being part of a supportive and forward-thinking team.

In the Medical Receptionist role, you will be:

• Acting as the first point of contact for customers, providing a warm and professional welcome
• Managing digital triage queries and supporting patients to use new online systems
• Handling enquiries, appointments, orders and samples efficiently and accurately
• Using EMIS or similar clinical software, Microsoft Outlook, Teams and Calendar daily
• Working closely with the administration team and offering support as required
• Maintaining a calm, solution-focused approach and helping resolve issues in a positive manner

To be successful, you will need:

• Strong reception and administration experience, ideally gained in a busy environment
• Confident IT skills with the ability to pick up systems quickly (EMIS experience highly desirable)
• Excellent communication skills and the ability to deal with conflict calmly and professionally
• A proactive, problem-solving mindset and the ability to bring positivity to challenging situations
• Strong organisational skills and the ability to multitask

This is a temporary role for 2 3 months initially with potential to become permanent. You'll be working hours per week (full days Monday and Friday 8:30 5:30 with some flexibility, plus one additional full day and one half day), starting on £12.89 per hour, office-based in Conwy, with a start date early January.

If you are looking for a dynamic role where you can make a genuine impact from day one, we want to hear from you.