Medical Receptionist - Cary

Avance Care; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

Avance Care is seeking a Medical Front Desk team member to enhance patient experience in a fast-paced clinical environment. Responsibilities include greeting patients, managing appointments, and ensuring efficient front desk operations. Ideal candidates will have relevant experience and strong communication skills.

Qualifications

• At least one year of Medical Front Desk experience.

Responsibilities

• Meet, greet, and assist patients promptly and efficiently.
• Schedule and reschedule appointments.
• Collect co-payments and process referrals.

Skills

Communication

Confidentiality

Integrity

Flexibility

Resilience

Education

Related Degree

Job description

Overview

Join one of North Carolina’s largest and fastest-growing networks of independent primary care practices. With 37 locations across the Triangle (Raleigh-Durham-Chapel Hill), the Charlotte region, and Wilmington, Avance Care is committed to transforming healthcare by supporting the physical, mental, and emotional well-being of our patients.

We are currently seeking a Medical Front Desk team member to join our dynamic, patient-focused team.As the first point of contact for our patients, you will play a vital role in delivering a positive, efficient, and compassionate front desk experience. Your responsibilities will support the entire patient journey, from check-in to check-out, in a fast-paced clinical environment.

Selected Responsibilities:

• Meet, greet, and assist patients promptly, efficiently, and in a professional manner
• Set up new patients and update current patients’ information in the EMR system
• Schedule and reschedule appointments, as well as coordinate walk-in patients
• Answer phone calls promptly and relay messages when necessary
• Maintain the front desk and reception area in an organized, orderly fashion
• Collect co-payments, deductibles, and co-insurances
• Process referrals and provide complete and accurate referral information to our patients
• Balance cash register and ensure all credit payments are accurate
• Explain fees, services, and policies

Candidates should preferably bring a related degree and with at least one year of Medical Front Desk experience.

Other Priorities:

• Strong verbal and written communication
• Ability to maintain confidentiality and integrity
• Growth mindset
• Flexibility and resilience

If you are excited to join a growing organization focused on changing the way healthcare is delivered to patients in North Carolina, please submit your resume.

Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

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