Medical Receptionist

NHS; London; On-site; GBP 40,000 - 60,000; Part time

Job summary

An established healthcare provider is seeking a dedicated medical receptionist to join their expanding team. This role involves delivering exceptional service to patients, managing appointments, and ensuring smooth communication within a busy practice. The ideal candidate will be enthusiastic, reliable, and possess strong communication skills, with a background in office administration. Joining a friendly team of healthcare professionals, you will play a vital role in supporting patient care and enhancing the overall patient experience. If you are passionate about healthcare and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in office administration and customer service is essential.
• Excellent communication skills and ability to work under pressure are required.

Responsibilities

• Greet callers at reception and answer the telephone promptly.
• Manage the appointment system and assist patients with check-in.
• Handle general inquiries and prepare repeat prescriptions.

Skills

office administration experience

excellent communication skills

customer service

teamwork

ability to work under pressure

Education

NHS primary care experience

Tools

Emis Web

Job description

Job summary

We are expanding our medical reception team and looking to recruit the right person, with the necessary skills and experience to deliver a high-quality service to our patients.

Main duties of the job

The ideal candidate should be highly motivated, enthusiastic and able to work under pressure.

We are looking for a customer focused, reliable, and hard-working individual with a can-do approach to their work.

You should have:

• office administration experience
• worked with the public in a front facing role and on the telephone
• excellent communication skills
• able to work well on your own and as part of a team
• Ideally have NHS primary care or equivalent experience

About us

We are a large practice of 22,000 patient list size. You will be joining a large, friendly and committed team of Doctors, Nurses and other healthcare professionals, and a team of reception and administrative staff.

Date posted

08 April 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A4876-25-0005

Job locations

808 Green Lanes

London

N21 2SA

Job description

Job responsibilities

Greeting in a pleasant and friendly manner all callers at reception.

Answering the telephone quickly and dealing with or redirecting enquirers.

Running the appointment system including making appointments and encouraging patients to use the check in system.

Recording messages and home visit requests in the appropriate book legibly and accurately.

Handing out repeat prescriptions to patients or their representatives.

Handling general enquirers and giving out test results or referring to a more experienced Receptionist or Doctor if in doubt.

Preparing repeat prescriptions and repeat sick certificates for Doctors to sign.

Person Specification

Qualifications

Desirable

• Emis Web and GP experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Winchmore Hill Practice

Address

808 Green Lanes

London

N21 2SA

Employer's website

https://www.winchmorehillpractice.nhs.uk/