Medical Receptionist

Ixworth Surgery; Ixworth; In loco; GBP 12.000 - 18.000; Part-time

Vantaggi offerti da questo lavoro

NHS Pension

Descrizione del lavoro

Ixworth Surgery is seeking a friendly Medical Receptionist to join our busy primary care team. This part-time role offers 15 hours per week with hours on Monday and Wednesday.

You will be the first point of contact for patients, coordinating appointments, handling records and supporting the GP team with daily administration.

Competenze

• Good general education including English and Mathematics.
• NVQ Level 2 or equivalent qualification in Business Administration, Customer Service or related field.
• Excellent organisational skills with the ability to manage competing priorities.
• Experience with appointment booking systems and medical records administration.
• Experience dealing with members of the public in a customer-facing role.
• Experience working in a GP practice, NHS setting or healthcare environment.
• Excellent communication skills both face to face and on the telephone.
• IT skills and ability to learn new systems quickly.

Mansioni

• Administer the appointment system and monitor patient flow.
• Manage medical records and ensure accurate filing and retrieval.
• Handle Start and End of Day procedures and other delegated duties.
• Provide a welcoming, professional service and be the main point of contact for patients and staff.

Conoscenze

Customer service

Communication

IT skills

Reception experience

Team working

Formazione

NVQ Level 2 or equivalent

Strumenti

SystmOne or EMIS

Descrizione del lavoro

IxworthSurgery is looking for a friendly, caring and professional Medical Receptionistto join our busy primary care team.

The positionis part-time, working 15 hours per week. The working hours are 08:0018:30 on Mondays,with a 30-minute unpaid lunch break, and 13:3018:30 on Wednesdays.

Main duties of the job

Thepost-holder will play an important role in providing a welcoming, efficient andcompassionate service. They will act asa key link between patients, GPs and the wider healthcare team.

About us

At Ixworth Surgery we acknowledge that village life remains distinct from that in a town. Our aim is to provide excellent 21st century medical care, whilst retaining the traditional style and personal approach of country doctoring.

Ixworth Surgery is a GMS GP practice with a patient list of 9,500. It is owned and operated by 4 GP partners who are supported by Salaried GPs, Nurse Practitioners, a Respiratory Nurse Specialist, Practice Nurses and Nursing Team, Social Prescriber and PCN Pharmacy Technician. There is also an onsite pharmacy/dispensary. Administrative support is provided by the Practice Management team, Admin team and Reception team.

Ixworth Surgery is a part of Blackbourne Primary Care Network. The practices that form Blackbourne PCN are located in West Suffolk, close by to Bury St Edmunds, and care for patients in rural communities.

Job responsibilities

JOB DESCRIPTION

JOB DETAILS

Job Title: MedicalReceptionist

Location: Ixworth Surgery

Reports to: Operations Manager

Working hours: 15 Hours per week

JOB SUMMARY

Thepost-holder will provide a caring, friendly and efficient service as theprincipal point of contact for the practice.They will act as a focal point of communication between patients,doctors and all members of the Primary Health Care Team.

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST:

1.Reception Duties

2.Management of Medical Records

3.Start and End of Day Procedures

4.Other Delegated Duties

SPECIFIC TASKS:

1.

Job description

Job responsibilities

JOB DESCRIPTION

JOB DETAILS

Job Title: MedicalReceptionist

Location: Ixworth Surgery

Reports to: Operations Manager

Working hours: 15 Hours per week

JOB SUMMARY

Thepost-holder will provide a caring, friendly and efficient service as theprincipal point of contact for the practice.They will act as a focal point of communication between patients,doctors and all members of the Primary Health Care Team.

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST:

1.Reception Duties

2.Management of Medical Records

3.Start and End of Day Procedures

4.Other Delegated Duties

SPECIFIC TASKS:

1. Reception Duties:

i.To administer the appointment system, monitorthe flow of patients into the consulting and treatment rooms and maintainobservation of the waiting area

ii.Ensure that patients who need an urgentconsultation are seen according to the practice protocol

iii.Receive, make and divert calls as required andtake messages, logging call times and details

iv.Explain practice arrangements to and registernew patients in the proper manner ensuring that all administration is completedin order to formally register the patient

v.Advise patients of charges for private services,accepting payment and issuing receiptsas appropriate and recording payments made and due according to practiceprotocols

vi.Respond to all enquires and requests forassistance from patients and other visitors

vii.Refer requests for home visits to the Duty Teamfollowing practice protocol

viii.Pass any urgent matter to the relevantclinician.

ix.Action requests for ambulance transportation andrecord details according to practice protocol

x.Take messages for Doctors and staff whenappropriate and ensure they are passed to the person concerned

xi.Notify patients of test results and arrangefollow up as appropriate

xii.Ensure reception and waiting room are kept neatand tidy

xiii.Try to ensure that the telephones are answeredwithin four rings and that there is never a queue of patients awaitingattention at the front desk

xiv.Participate in monitoring and restockingreception stationary

xv.Support new members of staff during theirprobationary period ensuring that practice protocols/procedures are adhered to.

2. Management of MedicalRecords

i.Ensure appropriate forms for the consultationare prepared

ii.Pull relevant records for Doctors and Nurses ininstances of an urgent consultation or telephone conversation by request

iii.Retrieve and re-file records as requiredensuring that the strict alphabetical order is adhered to

iv.Ensure that correspondence, reports, resultsetc. are correctly filed according to practice protocol

v.Ensure that records are kept neat and tidy andin good repair with all necessary information recorded on the outer cover

vi.Assist with the sorting and tidying of new notesreceived from the health authority

vii.Add information to the computer system andobtain information from it as required

3. Start and End of DayProcedures

i.Open up premises at the start of the day, signon the computers and make all necessary preparations to receive patients

ii.Print off Out of Hours contacts and give to dutydoctor.

iii.Answer emergency phone and deal with call asnecessary according to practice protocol

iv.Ensure all trays in copier are topped up

v.Secure premises at the end of the day ensuringthat all computers are switched off, windows are closed, and front door islocked

4. Other Delegated Duties

To undertake any other delegated duties reasonablyconsidered appropriate to the post

Special Requirements of the post

1.Smart, tidy appearance. Uniform is provided.

2.An understanding, acceptance and adherence tothe need for strict confidentiality

3.An ability to use judgement, resourcefulness,common sense and tact to respond appropriately to the needs of the post

4.Excellent communication skills both face to faceand on the telephone

5.A flexible approach to the position in order toprovide support for other team members

6.Keyboard skills and PC knowledge

7.Preferably some previous administrativeexperience

8.Ability to ask for help and use the knowledge ofthe Senior Team for support

9.To be logical, self-motivated, resourceful andattentive to detail

10.Able to use own initiative

Circumstances

1.Reliable

2.Able to be flexible if needed to work extra atother times

Contraindications

Being a patient with the Practice once employed

Working conditions

Pleasant, airy and modern purposebuilt premises

Busy, friendly atmosphere

Supervision from senior team

Mainly administrative duties, much of which will becomputerised

Terms of service

Salary dependant on experience

Membership of the NHS ContributoryPension Scheme

Salary paid monthly directly intobank account

Annual leave 5 weeks pro rata per year plus Bank Holidays

This job description is not intendedto be exhaustive and may be amended to meet the future needs of the practice.

Person Specification

Qualifications

• Good standard of general education, including English and Mathematics.
• NVQ Level 2 or equivalent qualification in Business Administration, Customer Service or a related field.

Organisation & Administration

• Good organisational skills with the ability to manage competing priorities and maintain accuracy when undertaking administrative tasks.
• Experience of appointment booking systems and medical records administration.

Experience

• Experience of dealing with members of the public in a customer-facing role.
• Previous experience working in a GP practice, NHS setting or healthcare environment.

Customer Service

• Friendly, approachable and professional manner. Demonstrates a commitment to providing excellent patient care and customer service.
• Experience of working in a busy reception environment.

Team Working

• Ability to work effectively as part of a multidisciplinary team. Willingness to support colleagues and contribute positively to the workplace.
• Experience of working within a healthcare team.

Communication Skills

• Excellent verbal and written communication skills. Ability to communicate clearly, professionally and sensitively with patients, colleagues and external agencies.
• Experience of handling difficult or sensitive conversations.

Team Working

• Ability to work effectively as part of a multidisciplinary team. Willingness to support colleagues and contribute positively to the workplace.
• Experience of working within a healthcare team.

IT Skills

• Competent in the use of computers and standard office software. Ability to learn new systems quickly.
• Experience of using clinical systems such as SystmOne, EMIS or similar healthcare software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.