Medical Receptionist

Huntress - Crawley; Hove; On-site; GBP 19,000 - 20,000; Full time

Job summary

Hove-based GP practice is seeking an experienced Medical Receptionist to join on a temporary basis, with a strong possibility of permanency. The role requires SystmOne proficiency and delivers a varied, patient-facing environment.

You will be the first contact for patients, ensuring a welcoming, efficient service while maintaining confidentiality and handling day-to-day admin duties in a busy surgery.

Qualifications

• Previous reception experience in GP surgery or medical practice is essential.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Greet patients and visitors, acting as the first point of contact in a friendly, professional manner.
• Handle incoming calls, respond to inquiries and direct patients to the appropriate healthcare professionals.
• Book, amend and manage patient appointments using SystmOne and process repeat prescriptions as needed.
• Register new patients and maintain accurate patient records, supporting the wider practice team.

Skills

Excellent communication

Calm under pressure

Tools

SystmOne

Job description

Are you an experienced Medical Receptionist with SystmOne experience, looking for a new opportunity within a friendly, busy GP practice? If so, then please read on…

Job Title: Medical Receptionist- temporary position with a potential to go permanent

Location: Hove - Fully office based

Hourly Rate: £13.50 - £14.50 per hour - depending on experience

Working Days and Hours: Monday - Friday, 24-37.5 Hours per Week

Start Date: ASAP

We're looking for a warm, organised and professional Medical Receptionist to join a busy GP surgery on a temporary basis, with the possibility of becoming permanent. This is a fantastic opportunity for someone who enjoys a varied role, thrives in a patient-facing environment and takes pride in delivering excellent service.

You’ll be first point of contact for all patients helping to ensure the smooth running of the practice while providing a welcoming, efficient and compassionate service.

Previous reception experience within a GP surgery or medical practice, along with experience using SystmOne, is essential for this role.

Responsibilities include, however are not limited to:

• Welcoming patients and visitors, providing a friendly and professional first point of contact
• Handling incoming calls, responding to enquiries and directing patients to the appropriate healthcare professionals
• Booking, amending and managing patient appointments using SystmOne
• Processing repeat prescription requests and assisting with general patient enquiries
• Registering new patients and maintaining accurate patient records
• Supporting doctors, nurses and the wider practice team with day-to-day administration
• Maintain medical records ensure all is updated against the patient records
• Working alongside confidential information
• Helping to ensure the reception and waiting areas run smoothly and efficiently
• Dealing sensitively and professionally with patients

What are we looking for?

• Previous experience working on reception within a GP surgery or medical practice - essential
• Previous hands-on experience using SystEmOne - essential
• Excellent communication and interpersonal skills, with a friendly, patient-focused approach
• Strong organisational skills and the ability to multitask in a busy environment
• Confidence handling telephone enquiries and managing appointments
• A calm, compassionate and professional manner, even when under pressure
• Excellent attention to detail and an understanding of patient confidentiality
• A positive, flexible attitude and willingness to support colleagues

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK