Medical Receptionist

NHS; Birmingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

An opportunity for a friendly receptionist to join Barnt Green Surgery in Birmingham. This part-time role involves supporting patients and administrative tasks within a motivated team. Candidates should possess strong communication and organisational skills and be committed to high-quality patient care.

Qualifications

• Good standard of general education required.
• Desirable qualifications include AMPSAR Receptionist Certificate and Customer Care Certificate.
• Strong verbal, written, and organisational skills necessary.

Responsibilities

• Assist patients and provide general assistance to the practice team.
• Book appointments and handle incoming/outgoing calls.
• Carry out administrative tasks and maintain building security.

Skills

Excellent verbal communication skills

Excellent written communication skills

Excellent telephone manner

Excellent organisational skills

Excellent numeracy skills

Calm and professional manner

Methodical approach to tasks

Ability to prioritise workload

Ability to work as part of a team

Education

Good standard of general education (GCSE Maths and English at grade C or above)

AMPSAR Receptionist Certificate

Certificate in Customer Care

Computer Literacy Qualification

Tools

Clinical Computer System (EMIS)

Job description

Job summary

An opportunity has arisen for a friendly hard-working receptionist/s to join the team here at Barnt Green Surgery

The role will be for 15 hours per week covering the following shifts and there will also be the need to support the team with holiday and sickness cover.

Monday 1-7pm

Tuesday2-7pm

Thursday 1-5pm

Youd be joining a motivated and supportive team of professionals lead by our 3 young GP Partners. The successful candidate would be enthusiastic and a good team player who wishes to deliver an excellent quality of care and contribute to our wider teams progression. We have a strong team ethos and prioritise changes to improve the teams work-life balance.

Main duties of the job

To ensure the smooth running of the surgery by:

Assisting patients to access the most appropriate service or healthcare professional in a polite, courteous, and effective way.

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors.

To carry out a variety of administrative tasks for the efficient running of the Practice.

About us

Barnt Green Surgery is a small to medium sized surgery with a friendly and loyal compliment of staff who work with our experienced and supportive management and administrative team. We are a high achieving QOF practice and pride ourselves on a providing a high standard of clinical care which results in us being held in high regard by our patients. Youd be part of a clinical team comprising of a salaried GP, 2 Physicians Associates, a Nurse Prescriber, 2 Practice Nurses, 2 Clinical Pharmacists and 2 HCAs.

Details Date posted

02 June 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0487-25-0001

Job locations

82 Hewell Road

Barnt Green

Birmingham

B45 8NF

Job description Job responsibilities

• To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others.
• To book patient appointments with clinical staff with support of triaging GP
• To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries.
• To receive and dispatch external mail both in hard and electronic format
• In absence of front desk team Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required
• To ensure building security and complete opening and closing procedures when working.
• Assist with any front desk duties required by patients or team in absence of front desk team
• To carry out a variety of administrative tasks for the efficient running of the Practice.
• Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors

Job description Job responsibilities

• To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications with others.
• To book patient appointments with clinical staff with support of triaging GP
• To liaise with GPs, nursing staff, the Practice Manager, or any other member of the practice team regarding patient-related queries.
• To receive and dispatch external mail both in hard and electronic format
• In absence of front desk team Receive incoming registration forms, make necessary checks for living within boundary and ID. Scan forms and register as required
• To ensure building security and complete opening and closing procedures when working.
• Assist with any front desk duties required by patients or team in absence of front desk team
• To carry out a variety of administrative tasks for the efficient running of the Practice.
• Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors

Person Specification Qualifications Essential

• Good standard of general education
• (GCSE Maths and English at grade C or above)

Desirable

• AMPSAR Receptionist Certificate
• Certificate in Customer Care
• Computer Literacy Qualification

Experience Essential

• Excellent verbal communication skills
• Excellent written communication skills
• Excellent telephone manner
• Excellent organisational skills
• Excellent numeracy skills
• Calm and professional manner
• Methodical approach to tasks
• Ability to prioritise workload
• Ability to work as part of a team

Desirable

• Knowledge of Primary Care
• Knowledge of medical terminology
• NHS/General Practice work
• Clinical Computer System (EMIS)

Person Specification Qualifications Essential

• Good standard of general education
• (GCSE Maths and English at grade C or above)

Desirable

• AMPSAR Receptionist Certificate
• Certificate in Customer Care
• Computer Literacy Qualification

Experience Essential

• Excellent verbal communication skills
• Excellent written communication skills
• Excellent telephone manner
• Excellent organisational skills
• Excellent numeracy skills
• Calm and professional manner
• Methodical approach to tasks
• Ability to prioritise workload
• Ability to work as part of a team

Desirable

• Knowledge of Primary Care
• Knowledge of medical terminology
• NHS/General Practice work
• Clinical Computer System (EMIS)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Barnt Green Surgery

Address

82 Hewell Road

Barnt Green

Birmingham

B45 8NF

Employer's website

https://barntgreen.gpsurgery.net/ (Opens in a new tab)

Employer details Employer name

Barnt Green Surgery

Address

82 Hewell Road

Barnt Green

Birmingham

B45 8NF

Employer's website

https://barntgreen.gpsurgery.net/ (Opens in a new tab)