Band 3 PET CT Bookings and Reception Officer

NHS; Birmingham; On-site; GBP 24,000 - 26,000; Part time

Job summary

The Birmingham PET Centre is looking for a Band 3 PET CT Bookings and Reception Officer to join their dynamic team. This role includes managing patient bookings and referrals, requiring strong communication and organisational skills. Candidates should possess experience in an appointment booking environment and be flexible to meet service needs in a fast-paced setting.

Qualifications

• Extensive clerical experience within an appointment booking environment.
• Knowledge of medical terminology and imaging booking procedures.
• Ability to handle patient inquiries and maintain waiting lists.

Responsibilities

• Manage patient bookings and referrals for the PET CT department.
• Work within a multidisciplinary team to provide administrative support.
• Ensure timely referrals and scheduling as per national guidelines.

Skills

Communication

Organisational skills

Empathy

Initiative

Adaptability

Education

Good standard of general education to GCSE level or equivalent

NVQ level 3 in administration or equivalent

Tools

IT systems (e.g., RIS, PAS)

Job description

Job summary

The Birmingham PET Centre is a dedicated PET CT department. The variety of PET CT investigations seen at UHB would not be provided at an average district general hospital.

We have an exciting opportunity for someone to join a caring dedicated and supportive team who is interested in working at the forefront of diagnostic imaging: PET CT.

We currently have a vacancy for a Band 3 PET CT Bookings and Reception Officer (30 hours) and welcome applications from innovative and enthusiastic administrators who would like to join our team at the Queen Elizabeth Hospital Birmingham.

The PET-CT department will be expanding into a new dedicated 2 camera PET facility to meet increasing demand across this fascinating area of imaging. You will carry out a wide range of administrative duties which cover patient bookings and referrals.

The Birmingham PET Centre is subject to The National PET Contract. This contract demands turnaround times of less than 7 working days from receipt of referral to scheduling, scanning and reporting, with 75% completed within 5 days.

We have one of the busiest scanners in the country where shift patterns and flexibility is paramount to cover weekends and evenings.

Main duties of the job

The post-holder is a member of a multidisciplinary team that provides a comprehensive administrative service to departments and patients.

You will have responsibility for performing a wide range of administrative duties, including patient referrals for all ages and who are referred for a wide range of illness, including cancer.

You will be actively involved in the management of waiting lists and patient bookings.

The post-holder works in a highly specialised area which requires consideration of Referral to Treatment procedures to ensure that patients are referred, booked and seen in a timely manner.

You will be required to work as part of a small, dedicated team.

You will be a team player with enthusiasm and thrive to work in a time critical environment.

You will possess excellent communications and organisation skills with the ability to be adaptable.

The successful candidate will be willing to be flexible to meet service needs.

This role is specific to 3 x 10 hours days (Monday, Tuesday and Wednesday and at times a rotated Saturday).

Experience with fluctuating workloads and ever-changing demands are essential, and administrative systems within the NHS are desirable.

The post requires someone who can be use their own initiative, working unsupervised at times with attention to detail whilst working in a fast-dynamic environment.

We look forward to receiving your application.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.

Details Date posted

28 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,169 to £25,674 a year

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

304-1093759

Job locations

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Job description Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Job description Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification Qualifications Essential

• Good standard of general education to GCSE level or equivalent including Maths and English.
• NVQ level 3 in administration or equivalent or equivalent experience AND evidence of continuous development over a number of years.

Experience Essential

• Extensive clerical experience within an appointment booking environment.
• Willingness to undertake further professional development.
• Knowledge and understanding of complex imaging procedures.
• Knowledge of medical terminology and anatomical terms.
• Knowledge of Imaging booking procedures and Radiological information systems.

Desirable

• Experience of managing information
• Experience of using a variety of IT systems e.g., RIS, PAS.

Additional Criteria Essential

• Excellent communication/ interpersonal skills and presentational ability.
• Excellent telephone skills/ manner - empathy with patients and relatives.
• Ability to handle distressed patients /relatives in sensitive and difficult situations.
• Ability to work under pressure, prioritise workloads and meet tight deadlines.
• Ability to deal appropriately with patients/ relatives and staff enquires or complaints.
• IT literate (Windows based applications, doc-based systems.
• Excellent organisational skills and administrative ability.
• Ability to work on own initiative / unsupervised.
• Ability to work under pressure to deadlines.
• Ability to negotiate.
• Well organised and able to prioritise tasks.
• Conscientious.
• Honest and Reliable.
• Flexible.
• Organised.
• Able to use initiative.
• Good sense of humour.
• Ability to work flexibly.

Person Specification Qualifications Essential

• Good standard of general education to GCSE level or equivalent including Maths and English.
• NVQ level 3 in administration or equivalent or equivalent experience AND evidence of continuous development over a number of years.

Experience Essential

• Extensive clerical experience within an appointment booking environment.
• Willingness to undertake further professional development.
• Knowledge and understanding of complex imaging procedures.
• Knowledge of medical terminology and anatomical terms.
• Knowledge of Imaging booking procedures and Radiological information systems.

Desirable

• Experience of managing information
• Experience of using a variety of IT systems e.g., RIS, PAS.

Additional Criteria Essential

• Excellent communication/ interpersonal skills and presentational ability.
• Excellent telephone skills/ manner - empathy with patients and relatives.
• Ability to handle distressed patients /relatives in sensitive and difficult situations.
• Ability to work under pressure, prioritise workloads and meet tight deadlines.
• Ability to deal appropriately with patients/ relatives and staff enquires or complaints.
• IT literate (Windows based applications, doc-based systems.
• Excellent organisational skills and administrative ability.
• Ability to work on own initiative / unsupervised.
• Ability to work under pressure to deadlines.
• Ability to negotiate.
• Well organised and able to prioritise tasks.
• Conscientious.
• Honest and Reliable.
• Flexible.
• Organised.
• Able to use initiative.
• Good sense of humour.
• Ability to work flexibly.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Employer details Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)